Why does FindMy work on cellular but not WIFI?

My wife and I share our locations through Find My app. My sim got deleted and since that happened I am not able to locate her in Find My app when I am away from home. Using my wifi at home the location and map shows up but when I am away from home using my cellular data all i see are two dots in a black screen. Any ideas why it doesnt work on cellular but it does via wifi?


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iPhone 14 Pro Max, iOS 17

Posted on Mar 7, 2024 10:08 AM

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Posted on Mar 7, 2024 11:09 AM

My sim got deleted and since that happened I am not able to locate her in Find My app when I am away from home.


Your phone is depending on a cellular connection to the Internet when you are away from home, but since your phone cannot connect using cellular, Find My will not work on your phone when you are away from home.


Contact your carrier and ask them to send you a new SIM card.

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Question marked as Top-ranking reply

Mar 7, 2024 11:09 AM in response to erniep10

My sim got deleted and since that happened I am not able to locate her in Find My app when I am away from home.


Your phone is depending on a cellular connection to the Internet when you are away from home, but since your phone cannot connect using cellular, Find My will not work on your phone when you are away from home.


Contact your carrier and ask them to send you a new SIM card.

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Why does FindMy work on cellular but not WIFI?

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