Macbook Air i7 2017 generally laggy when on wifi but runs smooth on usb tethering

As I couldn't reply anymore to this thread 254316268 with a similar question I'll start a new thread:


My Macbook Air i7 2017 is very laggy and unworkably slow when on wifi. Just to be clear, the Macbook is unresponsive overall, not only when browsing, but with any and all command. It is however a nice fast little machine with the wifi and bluetooth turned off and running it off my iPhone via USB. 


Some background: the Macbook came back from my kids with a cascade of problems. A full disc full of course, an out of control fan, unworkably slow operation, also not charging so soon it was basically bricked. 


This necessitated tackling these problems one by one. First I replaced the battery so it charged again. When in there I noticed the trackpad had moisture damage, so replaced that also. I did a re-installation of Big Sur from a bootable USB stick, also erasing the hard disc altogether first. Re-installation was somewhat problematic which gave a concern to a disk problem. After reinstallation the Macbook was still slow but I managed to finally upgrade to Monterey and then start testing. Hardware diagnostics showed nothing, but disk software spotted various bad sectors. It was at that time I noticed that the very laggy behaviour went away with the wifi off and tethering instead. I then replaced the SSD which did at least make the subsequent second clean install a breeze, if nothing else.


It then seemed logical to replace the Airport/Bluetooth card with another used one. It seems to bring some improvement, but it’s still not running alltogether smooth as with usb tethering. Apple Diagnostics still says everything is fine, so I’m running out of ideas and any feedback is appreciated.



Earlier Mac models

Posted on Mar 8, 2024 4:42 PM

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Posted on Mar 10, 2024 11:44 AM

I see you have DriveDx installed. Please post the complete DriveDx text report here using the "Additional Text" icon so I can examine the health information of the SSD. I realize the SSD is new and probably is not the problem here, but just want to be thorough.


Try booting into Safe Mode to see how the laptop performs with WiFi enabled.


Try creating a new macOS user account. Log out of the main user account & log into the new user account. Do not log into your AppleID or iCloud, nor migrate anything. Test how the laptop behaves in this new user account. If this works, then something within your main user account is causing a problem.


Since you have so much Free storage space on your SSD, you could install macOS 12.7.4 Monterey into a new APFS volume (give it a unique name) to test the laptop, or you can install macOS 12.7.4 to an external USB3 SSD. While Safe Mode and another user account can be useful tests, this is a more definitive test to confirm whether you have a hardware or software issue as long as you don't install any third party software, no migration, and not signing into AppleID or iCloud. Installing to an external USB3 SSD has an advantage of avoiding any issues with the internal SSD & its existing file system, so if it works, it could be the clean OS or it could be the internal SSD and/or file system. Creating a new APFS volume & installing macOS to it won't affect your existing installation and does not involve any risky partition changes (when deleting the new test OS & APFS volume, first make sure to change the default Startup Disk back to your main OS volume).


Since you did notice liquid damage to the Trackpad....was it at the Trackpad connector for the cable which connect to the Logic Board? This is very common since the connector is right below the top gap and could be just from cleaning or a small drop of liquid on the Trackpad at the top gap....or it could be an indicator of a larger spill. Did you check the visible areas of the Logic Board and I/O Board for signs of liquid residue and corrosion? I would recommend removing the I/O Flex Cable as well to examine the inside & outside of the connectors for signs of corrosion (both on the cable & the MLB & I/O Board as well). It is very common on these 2013-2017 MAirs to see them with corrosion. Use a magnifier and strong light to examine everything since all it takes is the tiniest spec of corrosion between two solder joints. If you see signs of liquid residue or corrosion along the edges of the laptop case, or sticky keys, then the other side of the Logic Board may have some hidden damage.

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Mar 10, 2024 11:44 AM in response to mvddatwork

I see you have DriveDx installed. Please post the complete DriveDx text report here using the "Additional Text" icon so I can examine the health information of the SSD. I realize the SSD is new and probably is not the problem here, but just want to be thorough.


Try booting into Safe Mode to see how the laptop performs with WiFi enabled.


Try creating a new macOS user account. Log out of the main user account & log into the new user account. Do not log into your AppleID or iCloud, nor migrate anything. Test how the laptop behaves in this new user account. If this works, then something within your main user account is causing a problem.


Since you have so much Free storage space on your SSD, you could install macOS 12.7.4 Monterey into a new APFS volume (give it a unique name) to test the laptop, or you can install macOS 12.7.4 to an external USB3 SSD. While Safe Mode and another user account can be useful tests, this is a more definitive test to confirm whether you have a hardware or software issue as long as you don't install any third party software, no migration, and not signing into AppleID or iCloud. Installing to an external USB3 SSD has an advantage of avoiding any issues with the internal SSD & its existing file system, so if it works, it could be the clean OS or it could be the internal SSD and/or file system. Creating a new APFS volume & installing macOS to it won't affect your existing installation and does not involve any risky partition changes (when deleting the new test OS & APFS volume, first make sure to change the default Startup Disk back to your main OS volume).


Since you did notice liquid damage to the Trackpad....was it at the Trackpad connector for the cable which connect to the Logic Board? This is very common since the connector is right below the top gap and could be just from cleaning or a small drop of liquid on the Trackpad at the top gap....or it could be an indicator of a larger spill. Did you check the visible areas of the Logic Board and I/O Board for signs of liquid residue and corrosion? I would recommend removing the I/O Flex Cable as well to examine the inside & outside of the connectors for signs of corrosion (both on the cable & the MLB & I/O Board as well). It is very common on these 2013-2017 MAirs to see them with corrosion. Use a magnifier and strong light to examine everything since all it takes is the tiniest spec of corrosion between two solder joints. If you see signs of liquid residue or corrosion along the edges of the laptop case, or sticky keys, then the other side of the Logic Board may have some hidden damage.

Mar 16, 2024 3:00 PM in response to HWTech

Another post to update and perhaps wrap up this thread.


Before conducting tests with different accounts it struck me I hadn't tested bluetooth yet. Since it's on the same (already replaced) card as the troublesome wifi I wondered if switching that on and off would also make a difference. It didn't, and by the way wifi performance itself wasn't bad either, just that the whole computer started lagging with wifi turned on.


This reminded me of the other thread I referenced in my first post here. I got some help installing and running the now discontinued Intel Power Gadget (IPG) tool that was used there. And, low and behold, I got the same result showing the CPU being throttled severely the moment wifi was engaged, and running absolutely fine without wifi when tethering via usb. To me this looks like an issue on the logic board, and that's where I threw in the towel.


For now the Macbook runs on a clean install of Catalina, which enables me to run the drivers of a Wlan usb wifi dongle, and with that it's a nice smooth fast laptop, albeit obsolete now. Never hurts to have a spare Catalina laptop, but it's a bit of a shame of the time, money and effort spent on trying to sort this one out, especially since I wasn't able to completely do so. I might switch the new parts to another Macbook Air at some point, but where I live sellers still want incredibly high prices for them at this time. For the originally projected sibling user I got another used machine with the Monterey needed for the intended use, and it only needed a new battery.


At least there are now two documented cases of this opaque and possibly rare problem. When switching on the wifi throttles the computer it is likely a logic board problem. I hope this will help others with a 2017 Macbook Air i7 to know what they're dealing with beforehand. Thank you HWTech for the moral support and great feedback.

Mar 10, 2024 5:22 PM in response to mvddatwork

mvddatwork wrote:

You are right the only thing not checked is the other side of the logic board. That is something I try to avoid having to take out and inspect for now, as so much is connected to it.

If you don't see any signs around the edges or with the keys, then chances are the other side is fine. It is best not to remove Logic Boards if you don't have to do so.


The most puzzling thing for me is that the Macbook runs absolutely trouble-free smooth and very fast when off wifi.

It puzzles me as well.


Option-click the WiFi icon to check the WiFi connection information. Check the RSSI (aka Signal Strength) and Noise levels....typically they should be about -35db to -60db for RSSI (-60db is low and more likely to be problematic, but should be functional) and about -90db to -95db for Noise levels. Check the transmit rate and the band information. Curious what you may see or notice.


I'm hoping another contributor may chime in with some possible suggestions. However, the other tests you will be performing should provide us with more clues & details.

Mar 9, 2024 8:58 PM in response to mvddatwork

Since the issues appear related to WiFi, you should uninstall the WLan Software by following the developer's instructions. I've never seen that software in any of the EtreCheck reports I've examined over the years so that makes me question that software especially when you say the symptoms appears to be related to WiFi status.


It also appears that Spotlight has crashed a lot. Try running Disk Utility First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" so that the hidden Container appears on the left pane of Disk Utility. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are reported. If so, then run First Aid again to see if they can be fixed on a second scan. If the errors remain, then try running First Aid while booted into Recovery Mode.


Edit: Make sure to restart the laptop as well after uninstall the WLan Software.

Mar 10, 2024 8:17 AM in response to HWTech

I have now removed the WLAN (by RealTek) via their uninstall, when seeing them pop-up I was already afraid they could become a distraction in this discussion. These are the drivers for the various usb-wifi-dongles that generally have a RealTek chipset. I only installed them áfter I noticed the problems via wifi. These dongles work flawlessly on some of my other older Macbooks, yet I found out Catalina is the highest macOS they support so it wasn’t of use here. 


I have also now removed manually all other attention points the Pro version of EtreCheck highlighted, including many things in the user library. These were the result of migrating a cleaned up (or so I thought) TimeMachine profile to this Macbook Air after the clean install. All volumes checked with Disk Utility and no errors visible fixed or unfixed. Spotlight crashed several times simply because it took ages to index as the mds_stores process ran so slow. After letting the indexing happen when tethering also Spotlight became smooth and fast.


If this problem can’t be fixed I will go back to Catalina and run a usb wifi dongle which from experience produces a very workable older Macbook. Or keep Monterey and use tethering via usb and iPhone. Yet like the poster in the other thread I mentioned at the start, for peace of mind I would really like to figure out still how wifi can have a correlation with these significant slowdowns, even after replacing the Airport/Bluetooth card.


New report attached!



Mar 10, 2024 12:36 PM in response to HWTech

Very useful feedback, thank you!


The coming week I will perform that operation via an external ssd and another user account, and will report back.


In the meantime, operation in Safe Mode is the same pain as in normal mode. Indeed the trackpad corrosion was at the usual place and not too severe. There was no easy to spot liquid residu in the case, only some dust. After that I did examine all boards with a light and a magnifying glass. No visible damage or corrosion and the keyboard is a joy to use. Since the usb tethering runs fine off that I/O board I didn't expect to find anything when checking the I/O flex cable either, and indeed I didn't. When I replaced the Airport/Bluetooth card everything around it looked like new as well. You are right the only thing not checked is the other side of the logic board. That is something I try to avoid having to take out and inspect for now, as so much is connected to it.


The most puzzling thing for me is that the Macbook runs absolutely trouble-free smooth and very fast when off wifi.



Mar 9, 2024 7:04 PM in response to HWTech

Thank you for reviewing my question, I have attached a fresh EtreCheck report. Hope it indeed has clues.


ps: I ran the same check when I turned wifi off while tethering via usb to iPhone. The outcome then was "no major issues"... And the minor issues were from the times in the day that I had used the wifi. This seems to corroborate my subjective findings, and leaves me as puzzled as before!

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Macbook Air i7 2017 generally laggy when on wifi but runs smooth on usb tethering

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