Why debit card declined after I’ve been verified

My debit card keeps declining when trying to send money or add money to my Apple Cash. I’ve been verified and my bank says they don’t see anything trying to come through

iPhone 14 Pro Max, iOS 17

Posted on Mar 8, 2024 9:06 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 9, 2024 6:04 AM

OK, Apple and Apple Cash servicer (Green Dot Bank) cannot approve or decline transactions. Approvals and declines can only be made by your debit card bank or the payment network (Visa, Mastercard).


Let’s start by making sure your iPhone is updated to latest iOS and then do a forced restart. Follow the instructions for the forced restart, it’s more than turning on and off.


Update iOS on iPhone - Apple Support


Force restart iPhone - Apple Support


If you’re using a VPN, it must be deleted from the device. Payment Networks typically will block any communication using a VPN.


If that doesn’t work, please reset network settings.


If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.


If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.


This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

5 replies
Question marked as Top-ranking reply

Mar 9, 2024 6:04 AM in response to terilyn16

OK, Apple and Apple Cash servicer (Green Dot Bank) cannot approve or decline transactions. Approvals and declines can only be made by your debit card bank or the payment network (Visa, Mastercard).


Let’s start by making sure your iPhone is updated to latest iOS and then do a forced restart. Follow the instructions for the forced restart, it’s more than turning on and off.


Update iOS on iPhone - Apple Support


Force restart iPhone - Apple Support


If you’re using a VPN, it must be deleted from the device. Payment Networks typically will block any communication using a VPN.


If that doesn’t work, please reset network settings.


If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.


If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.


This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

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Why debit card declined after I’ve been verified

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