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ptueminh Author

Level 1

9 points

Apple Pay setup errors on iPhone 15

I just bought an Iphone 15. At first everything was normal until yesterday. I forgot to charge it and it crashed. After fully charging and restarting, my phone automatically enters recovery mode. After finishing recovery, I checked Wallet and found that all my cards were unavailable. So I removed all my cards and added them back. But it keeps saying the error “Can't add my card, please contact the bank”. I went to the forums to read and saw that people advised to try sign out my Apple ID and sign in again. It worked, but that's when the second error appeared “Could not set up Apple Pay”. Can someone help me? I'm really depressed. I have tried many things like updating the IOS to the latest or changing the region, but everything doesn't work. 😭😭😭

[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Mar 9, 2024 2:42 PM

Top-ranking reply

r5x

Level 1

8 points

Posted on Mar 27, 2024 11:23 PM

Faced the exact same symptoms as ptueminh on an iPhone 15 Pro. In my case, there was a hardware failure with the NFC chip, which surfaced the confusing "Could not set up Apple Pay" message. Apple replaced the phone under warranty.

If there is a hardware fault with NFC, Apple MRI diagnostics should show faults with Apple Pay and Magsafe.

Unforunately the NFC hardware seems to be a weak point for the iPhone 15 line. Ref: https://www.macrumors.com/2023/10/01/bmw-charging-may-break-iphone-15-nfc-chip/

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31 replies

ptueminh Author

Level 1

9 points

Mar 10, 2024 1:14 PM in response to Jeff Donald

Not yet. I tried resetting my phone but it still didn't work. I use Apple Pay very often so I'm very upset when this happend

ptueminh Author

Level 1

9 points

Mar 11, 2024 1:16 PM in response to Jeff Donald

I live in Germany and have tried both ways many times but it doesn't work :((((

Jeff Donald

Level 7

30,323 points

Mar 12, 2024 6:15 AM in response to ptueminh

How far do you get trying to add a payment method?

ptueminh Author

Level 1

9 points

Mar 12, 2024 8:19 AM in response to Jeff Donald

I think my best. I tried so many times that I can't even remember how many :(

ptueminh Author

Level 1

9 points

Mar 12, 2024 8:24 AM in response to Jeff Donald

I tried add card in both ways, wallet and also bank app. But no is no 😭

Jeff Donald

Level 7

30,323 points

Mar 12, 2024 8:53 AM in response to ptueminh

Do you use a VPN?

ptueminh Author

Level 1

9 points

Mar 12, 2024 9:31 AM in response to Jeff Donald

Yes. But i also tried when turn it off

ptueminh Author

Level 1

9 points

Mar 12, 2024 12:51 PM in response to Jeff Donald

Tried but still doesn't work. I also tried reset all settings

Jeff Donald

Level 7

30,323 points

Mar 12, 2024 1:12 PM in response to ptueminh

Just to confirm, you’ve deleted all the VPN software?

Do you have any leftover VPN profiles in your iPhone Settings app? Do you need the path?

ptueminh Author

Level 1

9 points

Mar 13, 2024 7:15 AM in response to Jeff Donald

I have 3 different cards and each card has been tried dozens of times. I think I'll give up, but still thank you very much for your help. 😢

Jeff Donald

Level 7

30,323 points

Mar 28, 2024 5:44 AM in response to r5x

The BMW issue was fixed with a firmware update a few weeks after it was first identified last fall. I would hardly classify it as a weakness in the chip.