You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro M3 Pro 18GB 16" charging issue

My MacBook Pro 16" Pro - 18GB from day one has had an issue charging, a brand new device, brand new charger and the MagSafe does not recognise it is on the charger port, and requires me to disconnect and re-connect the charger up to 10-times before the amber light goes on.


I will be warrantying this device, but I also wanted to ensure I made a post about it as well to keep a paper trail in-case it is a systemic issue across this model.


  • Charger is placed directly into the wall socket
  • Charger is connected properly
  • There is no debris or "junk" on either the macbooks charger port, nor the charger preventing a solid connection
  • Device is new
  • When the power cable is switched 180, the same issue happens

MacBook Pro (M3 Pro, 2023)

Posted on Mar 9, 2024 8:28 PM

Reply

Similar questions

1 reply

Mar 10, 2024 6:02 AM in response to Humvee6860

Humvee6860 wrote:

• My MacBook Pro 16" Pro - 18GB from day one has had an issue charging, a brand new device, brand new charger and the MagSafe does not recognise it is on the charger port, and requires me to disconnect and re-connect the charger up to 10-times before the amber light goes on.

I will be warrantying this device, but I also wanted to ensure I made a post about it as well to keep a paper trail in-case it is a systemic issue across this model.

Charger is placed directly into the wall socket
• Charger is connected properly
• There is no debris or "junk" on either the macbooks charger port, nor the charger preventing a solid connection
• Device is new
• When the power cable is switched 180, the same issue happens


If it is not working as expected, new out of the box I would return it or exchange for one that does work.


You have 14 calendar days to return an item from the date you received it.


you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store


Apple - Legal - Sales Policies - U.S. Retail Sales




MacBook Pro M3 Pro 18GB 16" charging issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.