MacBook Pro M3 Pro 18GB 16" charging issue

Humvee6860 wrote:

• My MacBook Pro 16" Pro - 18GB from day one has had an issue charging, a brand new device, brand new charger and the MagSafe does not recognise it is on the charger port, and requires me to disconnect and re-connect the charger up to 10-times before the amber light goes on.

I will be warrantying this device, but I also wanted to ensure I made a post about it as well to keep a paper trail in-case it is a systemic issue across this model.

Charger is placed directly into the wall socket

• Charger is connected properly

• There is no debris or "junk" on either the macbooks charger port, nor the charger preventing a solid connection

• Device is new

• When the power cable is switched 180, the same issue happens

If it is not working as expected, new out of the box I would return it or exchange for one that does work.

You have 14 calendar days to return an item from the date you received it.

you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Apple - Legal - Sales Policies - U.S. Retail Sales