I have an iPhone 14 plus and have installed 17.3.1 I am with Vodafone in UK and have internet via BT. I haven't had problems before but I still need to request answers to queries. Since update however I'm referred to items which do not appear anywhere that they are supposed to, eg I'm trying to cancel a subscription, "easy" says the website but the field I am required to use doesn't exist. That's only one of many. Please help.
iPhone 14 Plus, iOS 17
Hi stereo purr,
welcome to the Apple (user-to-user) Community.
Re: "Trying to get answers to queries" : "I'm trying to cancel a subscription,
"easy" says the website but the field I am required to use doesn't exist.
We do not have much info. to go on, (which website / what field) to try and answer.
Please see if anything below can help you cancel the subscription.
If it is iCloud subscription you want to cancel:
See: Downgrade or cancel your iCloud+ plan - Apple Support
To cancel Apple Music see: How to cancel Apple Music - Apple Support
If it is a free trial subscription you want to cancel:
Cancel at least 24 hours before it expires (you lose access) so you are not charged.
See below for Apple, or see if you can cancel in the app, or on the provider's website.
What to do: If you want to cancel a subscription from Apple - Apple Support
or
Cancelling subscriptions is slightly different in some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support
If needed: Subscriptions & Billing Support website (info. / support / contact etc.)
You might want to reach out to Billing Support: There is a "Get Support" link (online chat / phone / email etc.)) at the bottom of their webpage (link below)
Subscriptions and Billing - Official Apple Support
All the best :-)
Trying to get answers to queries
