Issue after putting password on MacBook

A few days ago I updated my macbook m1 to the newest macos Sonoma version, one day it simply became unresponsive, no buttons worked, so I decided to force the shutdown, I restarted it and after putting in my password, nothing shows up besides my wallpaper.



[Re-Titled by Moderator]

MacBook Air (M1, 2020)

Posted on Mar 10, 2024 5:41 AM

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Question marked as Top-ranking reply

Posted on Mar 10, 2024 8:17 AM

ConfusedDumb wrote:

Current status, reinstalled macos, booted safe mode and did everything else and the problem persists.



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4 replies
Question marked as Top-ranking reply

Mar 10, 2024 8:17 AM in response to ConfusedDumb

ConfusedDumb wrote:

Current status, reinstalled macos, booted safe mode and did everything else and the problem persists.



Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


or call  AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




Local USA—

Store List - Apple Store - Apple


Around the World—

Choose your country or region - Apple


Mar 10, 2024 6:40 AM in response to ConfusedDumb

ConfusedDumb wrote:

A few days ago I updated my macbook m1 to the newest macos Sonoma version, one day it simply became unresponsive, no buttons worked, so I decided to force the shutdown, I restarted it and after putting in my password, nothing shows up besides my wallpaper.
https://discussions.apple.com/content/attachment/997f9752-e67b-42bf-8fe4-384c404e74be
https://discussions.apple.com/content/attachment/2c345bb8-41b1-4187-8c0b-db9f40fc5530


force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



Restart into SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


This does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled.


Login and test. Reboot as normal and test. Caches get rebuilt automatically.



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Issue after putting password on MacBook

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