I recently got a new iPad (iPad 10th gen) and I’m trying to add a payment method to my account to purchase apps but I keep getting this message. I’ve tried adding it straight from the App Store as well as from iCloud > media & purchases.
[Re-Titled by Moderator]
iPad, iPadOS 17
See >>> Change, add, or remove Apple ID payment methods - Apple Support
You cannot edit an existing Card Payment method. If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details.
It is often a good idea to have two (or more) payment cards associated with your account - as, in case there is a problem with your primary card, a charge can be made to the second card without risk of impacting ongoing access to your AppleID account or associated services and subscriptions. With multiple Credit Cards, you can choose the sequence in which card payments are made.
You may find these support pages to be helpful:
If you need to change or update your Apple ID payment method - Apple Support
Add a payment method to your Apple ID - Apple Support
Remove a payment method from your Apple ID - Apple Support
Payment methods that you can use with your Apple ID - Apple Support
Assuming that your payment card is supported, if you cannot resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support:
You can also initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
See >>> Change, add, or remove Apple ID payment methods - Apple Support
You cannot edit an existing Card Payment method. If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details.
It is often a good idea to have two (or more) payment cards associated with your account - as, in case there is a problem with your primary card, a charge can be made to the second card without risk of impacting ongoing access to your AppleID account or associated services and subscriptions. With multiple Credit Cards, you can choose the sequence in which card payments are made.
You may find these support pages to be helpful:
If you need to change or update your Apple ID payment method - Apple Support
Add a payment method to your Apple ID - Apple Support
Remove a payment method from your Apple ID - Apple Support
Payment methods that you can use with your Apple ID - Apple Support
Assuming that your payment card is supported, if you cannot resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support:
You can also initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
To reiterate, assuming that your intended payment card is supported and you cannot resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support:
The problem isn’t that I need to edit an existing, the issue is that I don’t have any card on file and it’s still not allowing me to add one. I’ve tried adding it in every way possible and I just get that message shown above. (Trying to add a chase debit)
Unable to add payment method on my Apple ID
