Apple Event: May 7th at 7 am PT
My dad died last month. I have his iphone now and haven’t reset it yet with my Apple ID. When loading the recent update I allowed it to turn on stolen device protection (bad move). Since I don’t have a face or Touch ID saved on the phone I can’t reset it. What can I do?
iPhone 12 Pro Max
To use with Stolen Device Protection limits, consider going to a familiar location if you haven't turned that setting on. From About Stolen Device Protection for iPhone - Apple Support:
When your iPhone is in a familiar location, these additional steps are not required, and you can use your device passcode like usual. Familiar locations typically include your home, work, and certain other locations where you regularly use your iPhone. If you choose, you can set up Stolen Device Protection to always require these additional security measures, even when your iPhone is in a familiar location.
Sorry for your loss!
I have tried this with familiar location and I cannot get it to work. I get to where I put in the passcode, but it turns Stolen Device Protection back on and tells me I need FaceId to turn it off. Very frustrating. There has to be a way to disable this in this situation.
How do I reset a phone of a deceased person when stolen device protection is on?
