Apple Cash Refund Not Received

I made an online purchase for a restaurant using Apple Pay Cash. The Apple Pay Cash was not pulled from my bank account, but rather was in my Apple wallet after someone had sent it to me through Apple Pay. I requested a refund from the restaurant due to an order issue, and they assured me that the refund would be processed starting on 02/11/24 and I would have the funds within 7-9 business days. It has now been over a month and I have not received the funds. I contacted the restaurant who insisted the refund was sent, but after I requested a further look into it since the funds were not received, they are no longer responding. I contacted Apple as well who says they have no record of the refund and cannot help me any further. I am at a loss as neither party is helping. Any ideas???

Posted on Mar 12, 2024 2:08 PM

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Posted on Mar 13, 2024 9:01 AM

You used Apple Cash. The reason it’s got Cash in the name is because it’s a lot like cash. Apple Cash is a form of debit card and as such offers less protection than using a credit card for transactions. The easiest way to think of it is, to think of it as cash. Cash can be harder to get refunded.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE


https://applecash.greendot.com/termsconditions/

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Question marked as Top-ranking reply

Mar 13, 2024 9:01 AM in response to d_rae_y2k

You used Apple Cash. The reason it’s got Cash in the name is because it’s a lot like cash. Apple Cash is a form of debit card and as such offers less protection than using a credit card for transactions. The easiest way to think of it is, to think of it as cash. Cash can be harder to get refunded.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE


https://applecash.greendot.com/termsconditions/

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Apple Cash Refund Not Received

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