I forgot my Apple ID password and have been sent to Account Recovery process. They send an email that says you will be able to recover your account on xx day and time. It also says you will receive a text or phone call to start the recovery. I never get the text or phone call. I then call Apple Customer Support to go through the process and end right back up in Account Recovery. What is going on and how do I fix this?
iPhone 15 Pro, iOS 17
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support :
"After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support :
"After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
Forgot Apple ID Password
