Missing text messages

I have two contacts where the text messages between Oct 2021 to May 2023 disappeared. I have tried every suggested in the internet and also suggestions listed in this community discussion but nothings works. Was anyone able to get this issue resolved with apple? Discussions on this topic seem to have stopped and it appears to be a dead end with no solutions. Was anyone able to get this issue resolved?????

iPhone 14, iOS 17

Posted on Mar 14, 2024 6:46 PM

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Mar 14, 2024 11:23 PM in response to Mla200

Retrieving isn't as easy as you think it is...


Restoring from iTunes backup is an option but you need to restore the entire iPhone (only messages restoration option does not exist) including all apps, Photos, Videos, Voice Memos, Notes on your iPhone etc...


The question is when did you backup on iTunes and when did you delete it...Read on...


Let us assume...

Date1: Backup date

Date2: Message Deletion Date

Date3: Current Date / Restoration Date


Given that --> Date1 < Date2 < Date3 

  1. Risk of restoring on Date3:
    1. You may lose data between the Date1 & Date 3
    2. By default, iTunes creates incremental backup over the existing backup such that you only will have one backup per device on iTunes
    3. If you have taken another backup between Date2 and Date3, then the messages that had been deleted on the device on Date 2 is also deleted on the backup.
    4. If point no. 3 is true the messages or lost completely.
  2. Else you have a mitigation process: Create Multiple back-ups on iTunes for the same device.




How to create Multiple Backups for the same device.

  1. On iTunes Click on Manage Backups
  2. Right Click on a Backup and Click Archive
  3. Click Backup Now.
  4. You will see a fresh backup will get created See the GIF below



  1. Restore from Backup dated Date1 (Archived)
  2. Retrieve the message and store it separately
  3. Restore from Current Backup Date3


Mar 14, 2024 11:22 PM in response to Mla200

If "Keep Messages" was previously set to a shorter duration between October 2021 and May 2023, then unfortunately those messages are likely unrecoverable. Most phone systems prioritize newer messages and automatically delete older ones based on the settings.


Delete a message or conversation

When you delete a message or conversation, you can't get it back. So make sure that you save important information from your messages.



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Missing text messages

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