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Eugenie1952 Author

Level 1

4 points

I am unable to read a Book downloaded on Books past certain page

After purchasing and downloading a book, I read about 64 pages and then the book will not move forward

[Re-Titled by Moderator]

iPad mini 5, iPadOS 17

Posted on Mar 15, 2024 4:21 PM

Similar questions

3 replies

Tom Gewecke

Level 10

124,784 points

Mar 18, 2024 6:11 AM in response to Eugenie1952

Eugenie1952 wrote:

After purchasing and downloading a book, I read about 64 pages and then the book will not move forward

Is it possible you are still in the "Sample" version of the book?

If it is just one book, it may be defective, and you can ask for a refund.

Request a refund for apps or content that you bought from Apple - Apple Support

Eugenie1952 Author

Level 1

4 points

Mar 18, 2024 6:43 PM in response to Eugenie1952

It’s not a sample, I have a receipt (see below). When I try to request a refund the system says it’s not eligible for a refund.

Tom Gewecke

Level 10

124,784 points

Mar 19, 2024 6:15 AM in response to Eugenie1952

Which of the two books has the problem?

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I am unable to read a Book downloaded on Books past certain page