iPhone stuck on "Preparing Update" for hours

Just got my new iPhone today and the update is taking 3-4hours, is it normal ????


Faulty device ???


[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Mar 15, 2024 5:12 PM

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Question marked as Top-ranking reply

Posted on Mar 15, 2024 5:16 PM

No, it's not.


Are you transferring the data from an older iPhone? If that's the case, other users have had the same issue : iOS does not update. The solution is to set up the new iPhone as a "new iPhone", i.e. without transferring the data, update iOS, erase the iPhone and then start the transfer again.

12 replies
Question marked as Top-ranking reply

Mar 15, 2024 5:16 PM in response to Bigal0005

No, it's not.


Are you transferring the data from an older iPhone? If that's the case, other users have had the same issue : iOS does not update. The solution is to set up the new iPhone as a "new iPhone", i.e. without transferring the data, update iOS, erase the iPhone and then start the transfer again.

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iPhone stuck on "Preparing Update" for hours

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