My iPhone 12 is slow and buggy

I bought a refurbished iPhone 12 about 6 months ago and I’ve been having issues with performance ever since. It often gets completely unresponsive for 2 to 3 seconds when trying to close the camera app after taking a photo or video and it’s also really slow in safari and in general when navigating through iOS. The battery showed 85% health when I bought the device and has since dropped to an 84%, will replacing the battery help with performance or should I just get a new iPhone altogether, please help.

iPhone 12, iOS 17

Posted on Mar 17, 2024 1:42 PM

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Posted on Mar 17, 2024 5:07 PM

Siriggas wrote: "...the battery is in fact original and I don’t have a battery service notification either..."

Even without a battery service notification, the original battery of an iPhone 12 at 84% health is weak and the likely cause of the poor performance. So have that aged battery replaced and all will be well:


iPhone Battery Service


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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9 replies
Question marked as Top-ranking reply

Mar 17, 2024 5:07 PM in response to Siriggas

Siriggas wrote: "...the battery is in fact original and I don’t have a battery service notification either..."

Even without a battery service notification, the original battery of an iPhone 12 at 84% health is weak and the likely cause of the poor performance. So have that aged battery replaced and all will be well:


iPhone Battery Service


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


õ¿õ¬

Mar 17, 2024 2:03 PM in response to Siriggas

Siriggas wrote: "I bought a refurbished iPhone 12 about 6 months ago (...) The battery showed 85% health when I bought the device..."

If the iPhone was refurbished by Apple, the battery health should have been 100% when you bought it – because Apple's refurbs have new batteries. Is there an "An Unknown Part" message? — See the Parts and service history section here:


About genuine iPhone batteries - Apple Support


...Found by searching Apple's Knowledge Base.


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Mar 18, 2024 1:56 AM in response to Siriggas

84% health will not slow it down. Apple will not replace a battery above 79% health.

Before you go there, did you install VPN? That will make it slow.

Back it up, Completely restore it to factory settings then set it up manually without restoring the backup. See how it runs. You will have to reset to factory before a repair.

If it isn't the battery they will charge over $400 to fix anything else


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My iPhone 12 is slow and buggy

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