iPhone 13 Pro Camera Issue After iOS 17.4 Update

Hey everyone,



I recently updated my iPhone 13 Pro to iOS 17.4 and encountered an issue with the camera while recording 4K 60fps video. Specifically, I can't switch from the 0.5x to 1x lens during recording, though the switch from 1x to 3x works fine.


I've tried basic troubleshooting like restarting my phone and resetting camera settings, but the issue persists. Before contacting Apple Support, I wanted to check if anyone else has experienced this or found a solution.


If you've faced a similar problem or have any advice on how to resolve it, please let me know! Your input would be greatly appreciated.


Thanks in advance!

iPhone 13 Pro, iOS 17

Posted on Mar 17, 2024 4:03 PM

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7 replies

Mar 20, 2024 9:18 PM in response to atothek47

Try turning off Live Photos in top right of the Camera app. Does it improve the crashing? Does for me.


When I disable Live Photos some of the photos still don't get created and the app seems unresponsive and laggy at times, but the photo gets created some of the time and the app doesn't crash as much.


I tried few other things such as disabling Location for the Camera app and nothing else worked at all.

Apr 22, 2024 11:14 AM in response to ArtByMani

I've also had this happening to my camera, same issue with not being able to use the lowest magnification, and the pictures are somewhat unfocused. I have an iPhone 13 Pro Max and this issue occurred after the last update of 17.4.1, and now I'm also getting an error message that the camera is not a genuine Apple part. Of course, I haven't opened nor fixed my phone ever. Also, the warranty is expired so it'll cost up to $600.00 to have the camera fixed, when it shouldn't be this complicated if it's a known issue.

Mar 20, 2024 9:04 PM in response to atothek47

Few observations.


I'm only using Photo mode.


  • This crash only seems to happen with the back cameras (both on iPhone 13).
  • When I have the phone plugged into my Mac trying to collect logs, when I take a photo and the Camera app crashes, the USB also disconnects--the logging stops in Apple Console and the computer makes a noise as if the USB was disconnected 🤷‍♂️

Jul 3, 2024 5:56 PM in response to bedgc13

I am really irritated with Apple these days. I would never have updated my phone phone to the latest software which they basically force you to do if it would have screwed up my camera which it has. The entire reason I got this phone was so that my 13 max Pro camera would be better than the other choices out there and now when I try to zoom in the picture is unfocused it looks like a watercolor color

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iPhone 13 Pro Camera Issue After iOS 17.4 Update

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