iOS 17.4 has bricked my wifes phone

She updated her 13 this morning around 9am and ever since it has not had any cellular data, text messages are green, and can’t receive calls or dial out; keeps saying “cellular data is turned off” when I go into the settings, it’s still on. After hours on the phone with our carrier and Apple support, I’ve reset network settings, removed the physical SIM, converted to eSIM, restarted the phone about 10 times, carrier says it’s a device issue as they have tried everything from their side. Apple support runs a few diagnostic tests and says it’s a carrier issue and won’t replace the phone.

>:(

My 12 is operating just fine on iOS 17.4. btw

Posted on Mar 17, 2024 5:19 PM

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Posted on Mar 17, 2024 5:44 PM

It sounds like between Apple and the carrier you followed all troubleshooting steps listed at If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


Did they also have you use a computer to try restore the phone to factory settings? If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


Does your phone have AppleCare+ ?


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Question marked as Top-ranking reply

Mar 17, 2024 5:44 PM in response to MBecker719

It sounds like between Apple and the carrier you followed all troubleshooting steps listed at If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


Did they also have you use a computer to try restore the phone to factory settings? If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


Does your phone have AppleCare+ ?


Mar 18, 2024 1:09 PM in response to shoeluvr13

Please translate me

у меня точно такая же проблема.

пробовал:

  1. сбросить настройки сети
  2. восстановление через макбук
  3. восстановление в режиме DFU
  4. сброс данных со стороны оператора


все это попробовал сделать по несколько раз, ничего не помогло.

телефон еще на гарантии, проблема в том что в моей стране нет оффициальных магазинов эпл

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iOS 17.4 has bricked my wifes phone

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