App Store is asking for an Apple ID I’ve never had

New iPhone 13. Apps not downloaded. I have Apple ID linked to iCloud but to download apps it’s asking me for Apple ID for Hotmail account which I have never had. Any advice please


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Mar 18, 2024 10:11 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2024 10:27 AM

Apps are tied to the Apple ID that was used to download them. If they were downloaded using another Apple ID, you will be prompted to use that ID to update them.


It’s surprising that the Apple ID is not one you know. Could it be the one from the previous owner?


In any case, to prevent the issue, delete these apps and download them again with your own Apple ID. Be careful, though, the apps may no longer be available from the App Store. Double check before proceeding.

4 replies
Question marked as Top-ranking reply

Mar 18, 2024 10:27 AM in response to Nellie0904

Apps are tied to the Apple ID that was used to download them. If they were downloaded using another Apple ID, you will be prompted to use that ID to update them.


It’s surprising that the Apple ID is not one you know. Could it be the one from the previous owner?


In any case, to prevent the issue, delete these apps and download them again with your own Apple ID. Be careful, though, the apps may no longer be available from the App Store. Double check before proceeding.

Mar 18, 2024 11:15 AM in response to 6x6

Nellie0904: "New iPhone 13. Apps not downloaded."



6x6 wrote:

delete these apps and download them again with your own Apple ID. Be careful, though, the apps may no longer be available from the App Store. Double check before proceeding.


It sounds to me like there aren't any apps on there currently. Nothing to delete. ;-) You are right, though, in that there may have been apps on the old device from a previous user. Since a "new" iPhone will require re-downloading all apps again when setting up, it will also want that old ID to do so.


Nellie: If you want those apps you will need to download them with your ID. Go to the App Store and "buy" them.

Mar 18, 2024 11:44 AM in response to Limnos

@Limnos,

Excellent point; I agree with you after rereading the OP.


@Nellie0904,

There is a slim possibility that your Apple ID for iCloud and your Apple ID for your purchases are different. This is rare, though. Go to Settings > [your name] > Media & Purchases and sign out. Then, sign in again with your own Apple ID.

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App Store is asking for an Apple ID I’ve never had

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