iPhone X locked to Apple ID that’s unknown. Activation Lock removed multiple times. Any other options?

I want to give to my daughter an iphone X that I don't use anymore. It was mine, only mine, I never gave it to other people, I'm the only person that used it in the past.

So I deleted all the data, removed it from my devices and installed the new IOS, but after installing IOS it get locked by an hidden @icloud email that I never had. My unique apple ID ( I have an apple ID since my old iphone 5 or also from the very old ipod, more than 10 years ago) is with my personal gmail email. I never had an @icloud email.


I called the apple support, explained everything, sent them the serial number and the proof of purchase. After 1 day they sent me an email saying that they had unlocked the phone and that I now had to install IOS again.


I did everything as descripted on the apple webpage, but after that the iphone was again locked! Same message like before.


Done this process (calling the apple support) other 5 times, same story, they unlocked it and after I install the new IOS the iphoneX get locked again.


6 times in total, 3 month of time lost and I'm here again with my iphone locked. It's pretty new and in excellent conditions, and I don't want to throw it away.


I also went to an Apple Store, and they told me that ONLY by phone, from apple support, I can solve this problem. THe apple store can't do anything.


Is there any kind person who could tell me what I can do now Is there any kind person who could tell me what I can do now (other than throw it in the dustbin)?


Thank you very very much


Pietro


[Re-Titled by Moderator]

iPhone 5, iOS 10

Posted on Mar 18, 2024 10:43 AM

Reply

Similar questions

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone X locked to Apple ID that’s unknown. Activation Lock removed multiple times. Any other options?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.