Someone changed my passcode and I got email notification of it right now. I did not change it but cannot change the passcode back on my phone please help!

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Someone changed my passcode and I got email notification of it right now. I did not change it but cannot change the passcode back on my phone please help!

I just got an email that someone changed the passcode on my Apple ID. I was working when I got this email. I immediately got to the link from my email and tried to change my password on my phone again but it says I cannot change it from my phone as I have find my device on! So I need to know how to change my passcode back to what I need it to be to protect my info. I’m unable to change my passcode and need help!

Posted on Mar 21, 2024 5:00 PM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

238,860 points

Mar 21, 2024 5:35 PM in response to creativebeefcake

OH NO! the email was a scam to steal your Apple ID account. What you did when you responded is give control of your account to a criminal. See this support link→If you think your Apple ID has been compromised - Apple Support. And also contact Apple's account security team immediately→Apple ID: Contacting Apple for help with Apple ID account security

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Answer 2

Mar 22, 2024 9:56 AM in response to Lawrence Finch

Thanks Lawrence in double checking the email it wasn’t a fishing email as my passcode was truly changed. Had I not been able to change it back in quick time I would have definitely had a full blown security breach. I truly appreciate your responses.

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Answer 3

Mar 21, 2024 9:57 PM in response to Lawrence Finch

So fortunately I was able to get into my account immediately after and change my passcode and have regained access back to my account. Was a stressful 30 minutes!!

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Answer 4

Mar 22, 2024 7:27 AM in response to creativebeefcake

Whew! Great news. Here’s some future guidance→Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

And a companion video:

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Someone changed my passcode and I got email notification of it right now. I did not change it but cannot change the passcode back on my phone please help!

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