How do I unlock my iPhone if I know the password but says contact apple support

Phone is unlocked just can’t type passcode in

Posted on Mar 22, 2024 9:34 AM

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Posted on Mar 22, 2024 9:50 AM

nevin168 wrote:

I tried contacting apple support only option I get on the phone cause the screen is broken and type passcode in wrong to many times.. would best bet be bring to Verizon or somewhere for them to unlock it and replace the screen to fix it?

The fact your screen is broken was an important piece of information. The phone is broken. You need to get it replaced. It's like asking how to drive a car which is damaged and can't move forward.


Use this link to schedule an appointment at your Apple Store to get the screen replaced --> Genius Bar Reservation and Apple Support Options - Apple


6 replies
Question marked as Top-ranking reply

Mar 22, 2024 9:50 AM in response to nevin168

nevin168 wrote:

I tried contacting apple support only option I get on the phone cause the screen is broken and type passcode in wrong to many times.. would best bet be bring to Verizon or somewhere for them to unlock it and replace the screen to fix it?

The fact your screen is broken was an important piece of information. The phone is broken. You need to get it replaced. It's like asking how to drive a car which is damaged and can't move forward.


Use this link to schedule an appointment at your Apple Store to get the screen replaced --> Genius Bar Reservation and Apple Support Options - Apple


Mar 22, 2024 9:37 AM in response to nevin168

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


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How do I unlock my iPhone if I know the password but says contact apple support

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