New iPhone 14 Pro is not turning on

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New iPhone 14 Pro is not turning on

It's been a week now, and I can't turn on my iPhone. I've only had a black screen for a week. When I plug it in, the Apple logo turns on and off. I tried to hard restart it, but no result. I also tried to connect it to iTunes to restore it, but no luck either. I tried to contact Apple Support in my country (Morocco), and they told me I have to have a receipt from an authorized seller. My phone is only four months old, still under warranty. I'm devastated, and I can't afford to buy a new one now. PLEASE HELP

[Re-Titled by Moderator]

iPhone 8 Plus, iOS 16

Posted on Mar 22, 2024 1:40 PM

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Answer 1

Mar 22, 2024 2:06 PM in response to meryam196

The "Up, Down, Side" instructions require some precision:

Press and quickly release VOLUME UP

then

Press and quickly release VOLUME DOWN

then

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.

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New iPhone 14 Pro is not turning on

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