Touch ID issue after iOS 17.4.1 update

You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

larix wrote:

Completely useless response to an Apple-caused problem.

And how is seeking help directly from Apple Support useless?

Directing someone to qualified help is certainly more useful than your own comment.

Completely useless response to an Apple-caused problem.

Yep. Same here, and guess what…. If you have recently updated your mac to Sonoma 14.4.1, i bet you’re having the same trouble there. Looks to me like a systemic issue with touch id management

Have not been able to touch ID access to Fidelity app since downloading iOS 17 .4