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Safari 5 crashes on start with error in CoreGraphics.dll

Hi,

can't get Safari 5 to run on Windows 7 (x64). Right after start a cascade of error boxes with title "Microsoft Visual C++ Runtime Library" show up (around 15 or 20 boxes), each telling:

RunTime Error!
Program: C:\Program Files (x86)\Safari.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

In the background, Safari build is inital display (the tiles with the web site previews) but the menu bar is not drawn.

When closing one of the error boxes, I get the Windows dialog for online diagnosis or closing Safari. Its error details say:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: Safari.exe
Anwendungsversion: 5.33.17.8
Anwendungszeitstempel: 4c498967
Fehlermodulname: CoreGraphics.dll
Fehlermodulversion: 1.0.83.0
Fehlermodulzeitstempel: 4c3fdb48
Ausnahmecode: 40000015
Ausnahmeoffset: 00148792
Betriebsystemversion: 6.1.7600.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 2b32
Zusatzinformation 2: 2b32ac31a91add5f4a17b175526a4b7b
Zusatzinformation 3: 6655
Zusatzinformation 4: 665579fbb6b25a0f258d912f0ff2234e

Here are some information from the Windows event log:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-08-24T17:37:53.000000000Z" />
<EventRecordID>12166</EventRecordID>
<Channel>Application</Channel>
<Computer>DeepThought</Computer>
<Security />
</System>
- <EventData>
<Data>Safari.exe</Data>
<Data>5.33.17.8</Data>
<Data>4c498967</Data>
<Data>CoreGraphics.dll</Data>
<Data>1.0.83.0</Data>
<Data>4c3fdb48</Data>
<Data>40000015</Data>
<Data>00148792</Data>
<Data>1398</Data>
<Data>01cb43b2b5f0999f</Data>
<Data>C:\Program Files (x86)\Safari\Safari.exe</Data>
<Data>C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll</Data>
<Data>529dbf65-afa6-11df-bc3d-005056c00008</Data>
</EventData>
</Event>
------------------------------------------------
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-08-24T17:38:21.000000000Z" />
<EventRecordID>12167</EventRecordID>
<Channel>Application</Channel>
<Computer>DeepThought</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Nicht verfügbar</Data>
<Data>0</Data>
<Data>Safari.exe</Data>
<Data>5.33.17.8</Data>
<Data>4c498967</Data>
<Data>CoreGraphics.dll</Data>
<Data>1.0.83.0</Data>
<Data>4c3fdb48</Data>
<Data>40000015</Data>
<Data>00148792</Data>
<Data />
<Data />
<Data />
<Data>C:\Users\Maximilian\AppData\Local\Microsoft\Windows\WER\ReportArchive\App Crash Safari.exe_8156f696876897edd27937233cff0d3edef99e02bc46fe</Data>
<Data />
<Data>0</Data>
<Data>529dbf65-afa6-11df-bc3d-005056c00008</Data>
<Data>0</Data>
</EventData>
</Event>
------------------------------------------------
Version=1
EventType=APPCRASH
EventTime=129271451223323671
ReportType=2
Consent=1
ReportIdentifier=6f673fae-afa6-11df-bc3d-005056c00008
IntegratorReportIdentifier=6f673fad-afa6-11df-bc3d-005056c00008
WOW64=1
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=Safari.exe
Sig[1].Name=Anwendungsversion
Sig[1].Value=5.33.17.8
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=4c498967
Sig[3].Name=Fehlermodulname
Sig[3].Value=CoreGraphics.dll
Sig[4].Name=Fehlermodulversion
Sig[4].Value=1.0.83.0
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=4c3fdb48
Sig[6].Name=Ausnahmecode
Sig[6].Value=40000015
Sig[7].Name=Ausnahmeoffset
Sig[7].Value=00148792
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=1031
DynamicSig[22].Name=Zusatzinformation 1
DynamicSig[22].Value=2b32
DynamicSig[23].Name=Zusatzinformation 2
DynamicSig[23].Value=2b32ac31a91add5f4a17b175526a4b7b
DynamicSig[24].Name=Zusatzinformation 3
DynamicSig[24].Value=6655
DynamicSig[25].Name=Zusatzinformation 4
DynamicSig[25].Value=665579fbb6b25a0f258d912f0ff2234e
UI[2]=C:\Program Files (x86)\Safari\Safari.exe
UI[3]=Safari funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
LoadedModule[0]=C:\Program Files (x86)\Safari\Safari.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\USER32.dll
LoadedModule[7]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\WinSxS\x86 microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_noned08a205e442db5b5\MSVCR80.dll
LoadedModule[16]=C:\Windows\system32\IMM32.DLL
LoadedModule[17]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[18]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AppleVersions.dll
LoadedModule[19]=C:\Windows\system32\VERSION.dll
LoadedModule[20]=C:\Program Files (x86)\Safari\Safari.dll
LoadedModule[21]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[22]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[23]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[24]=C:\Windows\syswow64\NSI.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[26]=C:\Windows\system32\WSOCK32.dll
LoadedModule[27]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86 microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_noned08a205e442db5b5\MSVCP80.dll
LoadedModule[29]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icuin40.dll
LoadedModule[31]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icuuc40.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt40.dll
LoadedModule[33]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[35]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[36]=C:\Windows\syswow64\ole32.dll
LoadedModule[37]=C:\Windows\system32\WINMM.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[39]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[40]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[41]=C:\Windows\syswow64\WININET.dll
LoadedModule[42]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[43]=C:\Windows\syswow64\urlmon.dll
LoadedModule[44]=C:\Windows\syswow64\iertutil.dll
LoadedModule[45]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[46]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[47]=C:\Windows\system32\iphlpapi.dll
LoadedModule[48]=C:\Windows\system32\WINNSI.DLL
LoadedModule[49]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[50]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[51]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[52]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[54]=C:\Windows\system32\d3d9.dll
LoadedModule[55]=C:\Windows\system32\d3d8thk.dll
LoadedModule[56]=C:\Windows\system32\dwmapi.dll
LoadedModule[57]=C:\Program Files (x86)\Safari\SafariTheme.dll
LoadedModule[58]=C:\Windows\system32\UxTheme.dll
LoadedModule[59]=C:\Windows\WinSxS\x86 microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none421189da2b7fabfc\COMCTL32.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[61]=C:\Windows\system32\profapi.dll
LoadedModule[62]=C:\Windows\system32\dnssd.dll
LoadedModule[63]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\System32\wshtcpip.dll
LoadedModule[66]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[67]=C:\Windows\system32\apphelp.dll
LoadedModule[68]=C:\Windows\system32\EhStorShell.dll
LoadedModule[69]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[70]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[71]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[72]=C:\Windows\system32\PROPSYS.dll
LoadedModule[73]=C:\Windows\system32\ntshrui.dll
LoadedModule[74]=C:\Windows\system32\srvcli.dll
LoadedModule[75]=C:\Windows\system32\cscapi.dll
LoadedModule[76]=C:\Windows\system32\slc.dll
LoadedModule[77]=C:\Program Files\TortoiseCVS\TortoiseShell.dll
LoadedModule[78]=C:\Windows\WinSxS\x86 microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none72fc7cbf861225ca\gdiplus.dll
LoadedModule[79]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[80]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[81]=C:\Windows\system32\rsaenh.dll
LoadedModule[82]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[83]=C:\Windows\system32\aticfx32.dll
LoadedModule[84]=C:\Windows\system32\atiu9pag.dll
LoadedModule[85]=C:\Windows\system32\atiumdag.dll
LoadedModule[86]=C:\Windows\system32\atiumdva.dll
LoadedModule[87]=C:\Windows\system32\mscms.dll
LoadedModule[88]=C:\Windows\system32\USERENV.dll
LoadedModule[89]=C:\Windows\system32\icm32.dll
LoadedModule[90]=C:\Windows\system32\Cryptdll.dll
LoadedModule[91]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[92]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[93]=C:\Windows\system32\oleacc.dll
LoadedModule[94]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[95]=C:\Windows\system32\SXS.DLL
LoadedModule[96]=C:\Windows\system32\explorerframe.dll
LoadedModule[97]=C:\Windows\system32\DUser.dll
LoadedModule[98]=C:\Windows\system32\DUI70.dll
LoadedModule[99]=C:\Windows\system32\MSIMG32.dll
LoadedModule[100]=C:\Program Files (x86)\Safari\PubSubDLL.dll
LoadedModule[101]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libtidy.dll
LoadedModule[102]=C:\Windows\system32\dnsapi.DLL
LoadedModule[103]=C:\Windows\System32\netprofm.dll
LoadedModule[104]=C:\Windows\System32\nlaapi.dll
LoadedModule[105]=C:\Windows\System32\npmproxy.dll
LoadedModule[106]=C:\Windows\System32\wship6.dll
LoadedModule[107]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[108]=C:\Windows\system32\rasadhlp.dll
LoadedModule[109]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[110]=C:\Program Files (x86)\Safari\Search.dll
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=APPCRASH
AppName=Safari
AppPath=C:\Program Files (x86)\Safari\Safari.exe

I completely uninstalled Safari, Bonjour and Appla Application support, emptied the waste bin, restarted the system, deactivated the virus scanner, unplugged from the network, reinstalled safari: same result, crashes immediately on start.

Removed the profile folders/files from my user directory: Only result was that previews of the inital sites get loaded, but Safari still immedaitely shows the cascade of error messages.

After iTunes (which after some update is no longer able to detect my iPhone but at least works) Safari is now the second application I can't get to work.

Any suggestions what to try next?

Best,
Max

Self built, Windows 7, Intel i7 920, ATI Radeon HD 4800 (latest Catalyst drivers), Windows 7 (x64)

Posted on Aug 24, 2010 11:14 AM

Reply
13 replies

Aug 24, 2010 7:07 PM in response to MaxSt

After iTunes (which after some update is no longer able to detect my iPhone but at least works) Safari is now the second application I can't get to work.


Having both iTunes and Safari failing to launch is most consistent with an Apple Application Support problem, Max.

Can you walk us through the symptoms for your iTunes launch problems? (Thinking that that might cast some light on the nature of both the Safari and iTunes launch troubles.

Is your QuickTime Player also currently failing failing to launch? if you have it installed, does your MobileMe Control panel for Windows also fail to open?

Aug 25, 2010 1:41 AM in response to b noir

The problem is only with Safari. iTune launches and runs correctly, but doesn't recognize my iPhone anymore since going from 9.0 to 9.1 or from 9.1 to 9.2. Quicktime runs without problems.
I also have problems with Safari on my notebook (an older IBM Thinkpad T40p) which I upgraded to Windows 7 (x86). There, The system bluscreens immediately when I launch Safari with an error in an ATI driver DLL.
Since I have Windows 7 (x64 resp. x86) on both my computers, both have ATI graphic chips and on both fail only to run Safari (the only problem I had were some blue screens with DIVX PLayer on my notebook, but they are gone since an update), I would guess it has something to do with how Safari communicates with the Microsoft Visual C++ Runtime or the graphics driver.

Max

Aug 25, 2010 2:06 AM in response to MaxSt

I also have problems with Safari on my notebook (an older IBM Thinkpad T40p) which I upgraded to Windows 7 (x86). There, The system bluscreens immediately when I launch Safari with an error in an ATI driver DLL


That sounds familiar ... is that ati3duag.dll being cited by the blue screen, Max.

Aug 25, 2010 3:25 AM in response to MaxSt

The driver seems to be from 2007. I thought I had found a newer one, but the device manager still shows this driver version, not the new one I installed. Have to check again on the AMD web site for a newer one.


Good strategy ... there's been an uptick in recent times of Radeon-related bluescreens. They've been citing that particular module when I've come across them in the wild.

Apple has a document on that one now, for iTunes crashes:

[iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

... but given that the iTunes Store and Safari are both webkit-based, I wouldn't be surprised to see that sort of thing hit Safari too.

Switching attention back to the Safari issue on the Windows 7 64-bit system. Can you check something for me, please? Try right-clicking Safari in there and selecting "Run as administrator". Do you still get the avalanche of launch error messages, or does it launch more normally now?

(Trying to rule out an exotic possibility prior to investigating possibilities relating to AAS again.)

Sep 7, 2010 3:36 AM in response to MaxSt

hi ,

i have (still) exactly the same Problem
on a lenovo t500 , running Win7 (32Bit)
( Graphics : ATI Mobility Radeon HD 3650, driver 8.632.1.2000 from 17.08.2009
plis )


- iTunes , Quicktime ok, Safari crashes.
- Several new installations , especially Application Support.
- System components on then latest update level.

CoreGraphics is Version 1.0.83.0

best regards
knm

Sep 12, 2010 8:26 AM in response to knmAtWeb

Any progress on this issue?

I also gave the Safari Update a try - Safari is still crashing.
Also removed both Visual C++ Runtime 2005 and 2008 (32 and 64 Bit versions) and re-installed 2008 (32 and 64 Bit versions), which didn't change anything.
Updating to the latest ATI drivers (10.8) changed nothing.

Max

Nov 5, 2010 3:06 AM in response to MaxSt

I have the same problems since months with Win7 x64. Only Safari with different updates crashes with Visual C++ Runtime Error. I also have an ATI graphics card. As I am a web developer it is annoying, that I cannot test Safari anymore. Please tell me, when a solution is available. I am happy, that I finally found persons with exact the same problem.

Nov 29, 2010 8:59 PM in response to thorstencoordes

Hi

I posted a topic earlier in october for the exact same problem ( http://discussions.apple.com/thread.jspa?messageID=12678145#12678145) but you guys seem to have narrowed the root cause around an ATI driver-related issue.

It feels good to know I'm not the only one experiencing this problem. I was starting to think there was something weird with my setup (Win7-64), which I purchased last summer.

I'll keep an eye on this thread for sure, and my fingers crossed so this issue gets resolved quickly.

Cheers.
Renaud

Safari 5 crashes on start with error in CoreGraphics.dll

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