How to enter new device (MacbookPro) when apparently installed with a new Apple ID and password is not accepted?

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Level 1

4 points

How to enter new device (MacbookPro) when apparently installed with a new Apple ID and password is not accepted?

Recently purchased model A2779 installed with a new Apple ID and password.

Password was not accepted.

“Reset password” is impossible and gets you in the loop of login in to your Apple ID or phonenr that is not connected with this Apple ID and from which you do not know the password to login. 🙄

Seems like “Delete Mac…” is the only option here, but what are the consequences of this?

(it is new device, did not work on it yet so nothing to loose here).

Posted on Mar 23, 2024 7:53 AM

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Answer 1

Top-ranking reply

Allan Jones

Level 10

83,242 points

Mar 23, 2024 8:25 AM in response to Fureo

Welcome!

Did you buy the computer new directly from Apple, or from a reseller?

I ask because your symptoms sounds like what I would expect to see on a computer that was previously sold and set up for another user, then resold to you.

If you bought directly from Apple, you need to ether return it for refund or exchange if within Apple's 14-day grace period, or take it to an Apple Genius Bar for log-in help. You must take your Apple receipt showing the serial number.

See the second section of this Apple support article: Apple - Legal - Sales Policies - U.S. Retail Sales

If you bought from anyone else, return it and demand a refund. The computer was not properly prepared for resale and may have been misrepresented to you.

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Answer 2

Fureo Author

Level 1

4 points

Mar 23, 2024 10:22 AM in response to Fureo

After “Erase Mac…” again the window “Activation Lock” appears, askong for entering the Apple ID and password. Then it says in red “The operation could not be completed. Activation Lock could not be removed because the activation lock server cannot be reached.”

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Answer 3

Fureo Author

Level 1

4 points

Mar 23, 2024 10:01 AM in response to Allan Jones

Bought it on Amazone in December, then went on travel en since I came back tried to enter, but so far without success…. So the term to return has expired. Anyway, I do need it now for my work.

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How to enter new device (MacbookPro) when apparently installed with a new Apple ID and password is not accepted?

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