Apple Trade in issues

PattyN-NJ wrote:

Traded in my MacBook Pro and was quoted a trade in price of $275. Laptop was in excellent shape when it was shipped back in their packaging. Apple claims screen is burnt which it was fine when shipped. E̶i̶t̶h̶e̶r̶ ̶U̶P̶S̶ ̶t̶h̶r̶e̶w̶ ̶t̶h̶e̶ ̶p̶a̶c̶k̶a̶g̶e̶ ̶a̶r̶o̶u̶n̶d̶ ̶s̶e̶v̶e̶r̶a̶l̶ ̶t̶i̶m̶e̶s̶ ̶o̶r̶ ̶A̶p̶p̶l̶e̶ ̶d̶o̶e̶s̶n̶’̶t̶ ̶w̶a̶n̶t̶ ̶t̶o̶ ̶h̶o̶n̶o̶r̶ ̶t̶h̶e̶ ̶t̶r̶a̶d̶e̶ ̶i̶n̶.̶ ̶I̶ ̶s̶h̶o̶u̶l̶d̶ ̶n̶o̶t̶ ̶b̶e̶ ̶h̶e̶l̶d̶ ̶a̶c̶c̶o̶u̶n̶t̶a̶b̶l̶e̶ ̶f̶o̶r̶ ̶s̶h̶i̶p̶p̶i̶n̶g̶ ̶d̶a̶m̶a̶g̶e̶s̶.̶ Laptop never left the house or my desk and worked perfectly fine. What action can be taking to get the trade in?

Sell you mac locally and you will get a better deal.

[Edited by Moderator]