Hearing aid won't re-pair with bluetooth

Question

Level 1

8 points

Hearing aid won't re-pair with bluetooth

I have All-Day Clear Slim hearing aids. They have two bluetooth connections, one that connects to iPhone for streaming and phone call audio and another that works with the hearken aid app to control the hearing aids.

After the last big IOS update, the app no longer connects to bluetooth but it does when installed on my wife's phone which is the same model and IOS.

I've tried to delete and reinstall the app and go though the reconnect process multiple times and reset the network settings but nothing seems to work. The app developer has not seen anything like this.

When I reinstall the app it has my id already, could some data still be present that has the app blue tooth as "forgotten" The hearing aids are now useless and I'm at wits end trying to figure this out.

Any suggestions? An help is much appreciated, thanks!

iPhone 14 Pro, iOS 17

Posted on Mar 23, 2024 10:58 AM

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Answer 1

brbo

Level 7

34,846 points

Mar 23, 2024 9:00 PM in response to DinoBmb

Hi DinoBmb

welcome to the Apple (user-to-user) Community!

Re: "Hearing aid won't re-pair with bluetooth" : "Any suggestions?"

You might want to check the Settings on your phone:

ie: make sure your hearing aids are listed correctly, and are available there, for connection.

Check: Settings > Accessibility > Hearing Devices controls.

If your hearing aids are already paired to your wife's iPhone:

- make sure Bluetooth® is turned off on your wife's phone
- then (see if you can) pair your hearing aids with your own iPhone
- then your wife can turn bluetooth back on on her iPhone

____________________________________________

If more help is needed: Other trouble-shooting tips: check if you can connect or not after each:

✽ Restart iPhone to re-establish the connection. How to: Restart your iPhone - Apple Support

✽ Turn Bluetooth off, wait a few seconds, and turn bluetooth back on.

✽ Try Force Restarting iPhone: How to: Force restart iPhone - Apple Support

✽ Check with your hearing-specialist or the hearing-aid manufacturer (Eg: contact "support" on their website) for a possible hearing-aid firmware update, or an app update.

✽ Could not find your hearing aids listed in Apple's list of iPhone compatible hearing aids:

List of Made for iPhone hearing devices - Apple Support

Still need help?

See what to do: If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support

All the best :-)

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Answer 2

brbo

Level 7

34,846 points

Mar 28, 2024 2:28 PM in response to DinoBmb

Thank you for your reply, DinoBmb :-)

Re: "When I reinstall the app it has my name before I enter it and I've tried to find where this data might be ... "

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It includes the email address and password you use to sign in as well as the contact, payment, and security details you use across Apple services. Apple ID Log-in: https://appleid.apple.com/

or

View your purchase history for the App Store and other Apple media services - Apple Support

You may want to check if the hearken aid app you use to control the hearing aids needs updating to a newer version.

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Answer 3

DinoBmb Author

Level 1

8 points

Mar 28, 2024 5:30 AM in response to DinoBmb

Thank you for the reply and advice. I only tested it on my wife's phone to confirm if it was an issue with my phone. The app and bluetooth connection on my wife's phone was removed.

When I reinstall the app it has my name before I enter it and I've tried to find where this data might be thinking it may still be "forgetting" the bluetooth connection. I can't find where this might be on the cloud and my phone. Any suggestions would be appreciated. Thanks

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Hearing aid won't re-pair with bluetooth

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