Disappearing emails on iPhone's Mail app

I’ve recently discovered that the iPhone mail app seems to be randomly hiding emails in my inbox. Several emails I was expecting would not show up in the app, but when I log in via website, they’re all there. It loads some emails, but not others. I even witnessed it directly just a little bit ago. I was waiting for an email, so I stood there refreshing the app repeatedly until, for half a second, it flashed the email I was waiting for, showed the loading spin, then it disappeared and loaded two OTHER new emails that also happened to come in. So what is this phenomena?



[Edited by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Mar 23, 2024 4:44 PM

Reply
3 replies

Mar 23, 2024 10:03 PM in response to Hollywood_3zx

Hollywood_3zx wrote:

So wtf is this phenomena?

Remove your email account and set it up again

Make sure that all of your emails are there or make sure that your email is saved somewhere other than your device. On your device, go to Settings > Mail, then tap Accounts. Tap the email account that you want to remove. Tap Delete Account.


If you can't receive email on your iPhone, iPad, or iPod touch ...



If you can't send an email on your iPhone, iPad or iPod touch

  1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
  2. Make sure your device is connected to the Internet.
  3. Check with your email service provider to find out if there's a service outage.

More items...


If you can't send an email on your iPhone, iPad or iPod touch ...



Which email account are you referring to? Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other (Refer to the pic )below




  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



It's crucial to emphasize that when you enable 2-step verification for your Outlook (Hotmail) account, you need to utilize a specially generated app password from Microsoft to access the same account through the iOS mail app. --> Manage app passwords for two-step verification


Using an app password is essential if you enabled two-step verification for your Outlook (Hotmail) account. Two-step verification adds an extra layer of security by requiring a code from your phone or authenticator app in addition to your password when signing in. Regular passwords won't work with apps that don't support two-step verification, which is why Microsoft created app passwords. Just generate an app password for your iPhone's mail app and you'll be good to go!

Here are some additional points you might find helpful:

  • You can generate app passwords through your Microsoft account security settings.
  • App passwords are unique and only work for the specific app they're created for.
  • Consider creating strong and unique passwords for your Microsoft account and other online accounts.


This applies to Google, Yahoo and Aol too.


You may have enabled two step verification on Google --> Sign in with App Passwords - Google Account Help

You may have enabled Authenticator for Yahoo --> Generate and manage third-party app passwords | Yahoo Help

You may have activate 2-step verification for Aol --> Create and manage third-party app passwords - AOL Help



Mar 24, 2024 10:30 AM in response to SravanKrA

So you’re both suggesting that two-factor is the “cause”, but WHY? Most importantly, why is it letting some emails through and not others? And I don’t even mean the same email addresses/domains/sources. It literally seems to be random. Sometimes a password verification shows up OR does not from the same site. My BEST guess is that maybe Apple is blocking certain IPs.


your thoughts on that?

Mar 24, 2024 10:39 AM in response to Hollywood_3zx

But most importantly, what gives Apple the right to block anything? It’s the primary reason I use an Apple products to view my email. I have it set to load my emails remotely and I never click links inside an email that I don’t know to trust.


It’s one of the things I love about Apple; limited hacking. I’ve opened hundreds of emails that would have infiltrated my PC, but I only open them on my iPhone. Most/all of the malware/viral **** is written for Microsoft systems.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Disappearing emails on iPhone's Mail app

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