Please help me about this issue. Right now my phone is running latest version. I’m trying to add my cards in wallet but I can The problem is always showing contact your card issuer for more information

iPhone 13, iOS 17

Posted on Mar 24, 2024 8:35 AM

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Question marked as Top-ranking reply

Posted on Mar 24, 2024 9:56 AM

Have you contacted your bank and asked about this? This error message is part of provisioning and verification process that your bank and Apple go through to add the card to your Wallet. The bank that issued the card must do the provisioning and verification of the card.


Have you been sent the terms and conditions and agreed to them? This all happens within the Wallet app?

8 replies
Question marked as Top-ranking reply

Mar 24, 2024 9:56 AM in response to mizanur3253

Have you contacted your bank and asked about this? This error message is part of provisioning and verification process that your bank and Apple go through to add the card to your Wallet. The bank that issued the card must do the provisioning and verification of the card.


Have you been sent the terms and conditions and agreed to them? This all happens within the Wallet app?

Mar 24, 2024 10:14 AM in response to mizanur3253

OK, great. After you agree to the terms and conditions Apple sends the T&C ID and the 3 digit CVV security code, and certain information from your iPhone. The bank then uses this information to decide if they want to approve adding the card to the Wallet app.


There are two things we can try. But usually this is a bank issue (or Payment Network). If you’re using a VPN it must be turned off, software deleted and profile removed.


Please follow this path,


iPhone > Settings app > Privacy & Security > Location Services (top of screen) > Location Service ON > Wallet > While Using App and Precise Location ON


If those settings are correct, you can try resetting Network Settings.


Reset your network settings


If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.


If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.


This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

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Please help me about this issue. Right now my phone is running latest version. I’m trying to add my cards in wallet but I can The problem is always showing contact your card issuer for more information

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