iOS 17.4.1 on iPad Air (4th generation) Touch is stopped working with upgrade
I just updated my iPad Air. Before the update, the touch ID worked fine. Now it doesn't recognize my fingerprints nor will it let me enroll another finger.
iPad Air, 17
See:
- Use Touch ID on iPhone and iPad - Apple Support
- If Touch ID isn't working on your iPhone or iPad - Apple Support
If you are unable to resolve the problem yourself, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance: