How should I solve my cellular issue
My iPhone can’t make and receive calls
iPhone 14 Pro Max, iOS 17
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My iPhone can’t make and receive calls
iPhone 14 Pro Max, iOS 17
Hey,
I had this issue as well. Do you use an eSIM?
After contacting my carrier, they had me try it with the physical SIM instead—if you don't have one, order one from your carrier. Try it with a physical SIM. Though Apple had said it was a hardware issue, my carrier concluded it was the eSIM (embedded SIM) in the phone that had broken. Unfortunately, I must keep it on the physical SIM, but this solution restored service to me and helped me avoid a pricey repair.
Hey,
I had this issue as well. Do you use an eSIM?
After contacting my carrier, they had me try it with the physical SIM instead—if you don't have one, order one from your carrier. Try it with a physical SIM. Though Apple had said it was a hardware issue, my carrier concluded it was the eSIM (embedded SIM) in the phone that had broken. Unfortunately, I must keep it on the physical SIM, but this solution restored service to me and helped me avoid a pricey repair.
Check your iPhone settings
Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's turned off. Check for any blocked phone numbers.
If you can't make or receive calls on your iPhone - Apple Support

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How should I solve my cellular issue