Didn’t replace display, but i’m getting the “cannot confirm display as apple software” error message

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green2001 Author

Level 1

4 points

Didn’t replace display, but i’m getting the “cannot confirm display as apple software” error message

i’ve encountered a weird issue, where my phone is telling me it’s "Unable to verify if this iPhone has a genuine Apple display"

i’ve never had my display/screen changed, so i don’t understand why i’m getting this message. i’m now also unable to use certain features such as being able to close apps, because i cannot swipe up.

does anyone know a way to fix this, or will i have to go to an apple store?

i have an iphone 11, using the latest ios update.

iPhone 11, iOS 17

Posted on Mar 27, 2024 9:35 PM

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Answer 1

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Axel Foley

Level 10

152,710 points

Mar 27, 2024 10:17 PM in response to green2001

This appears to be a hardware issue and mainly related to a failing display (touch screen).

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.

Axel F.

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Didn’t replace display, but i’m getting the “cannot confirm display as apple software” error message

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