Connecting Apple TV 4K (2017) to my Sony Bravia tv

I bought this Apple TV from an estate sale

I have removed the old users and yet I keep getting a sign saying

not connected to the internet and also when I try to sign in with my Apple iCloud ID it still won’t connect

please help !!

Posted on Mar 27, 2024 10:41 PM

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Question marked as Top-ranking reply

Posted on Mar 28, 2024 12:56 AM

I have removed the old users

Please do a factory reset, and then set it up again ‘as new’. Then it wouldn’t have any trace from previous users.

Reset or restore your Apple TV to its factory settings - Apple Support


I keep getting a sign saying not connected to the internet

You would need to enter the credentials for your own home network for Wi-Fi, or use ethernet.

Settings﹥Network﹥


when I try to sign in with my Apple iCloud ID it still won’t connect

I presume that has to do with the previous, as the entered Apple ID would be validated through Apple’s servers (thus needing internet connectivity).

1 reply
Question marked as Top-ranking reply

Mar 28, 2024 12:56 AM in response to rosemary anne

I have removed the old users

Please do a factory reset, and then set it up again ‘as new’. Then it wouldn’t have any trace from previous users.

Reset or restore your Apple TV to its factory settings - Apple Support


I keep getting a sign saying not connected to the internet

You would need to enter the credentials for your own home network for Wi-Fi, or use ethernet.

Settings﹥Network﹥


when I try to sign in with my Apple iCloud ID it still won’t connect

I presume that has to do with the previous, as the entered Apple ID would be validated through Apple’s servers (thus needing internet connectivity).

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Connecting Apple TV 4K (2017) to my Sony Bravia tv

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