for the people that have the Apple Card and or savings account, overall, how good is apples customer support via text and on the phone?. I’ve used Apple support text and it’s been cool overall, but for their credit card is it any better?
Apple Card Mastercard is issued by Goldman Sachs Bank and they do the customer support, not Apple. GS uses bots for a lot of the basic chat interactions. If the bot can’t understand the question/concern a live support person enters the chat.
I find the chat support to be very basic and I have better communication when I talk with someone via toll free number. The training seems more extensive and a little more polished. It’s also easier to request a supervisor if the issue needs to be escalated.
In a recent JD Powers Ranking GS placed first in mid-size bank credit card customer service.
https://www.jdpower.com/business/press-releases/2023-us-credit-card-satisfaction-study
Apple Card Mastercard is issued by Goldman Sachs Bank and they do the customer support, not Apple. GS uses bots for a lot of the basic chat interactions. If the bot can’t understand the question/concern a live support person enters the chat.
I find the chat support to be very basic and I have better communication when I talk with someone via toll free number. The training seems more extensive and a little more polished. It’s also easier to request a supervisor if the issue needs to be escalated.
In a recent JD Powers Ranking GS placed first in mid-size bank credit card customer service.
https://www.jdpower.com/business/press-releases/2023-us-credit-card-satisfaction-study
how good is apple card customer support
