Audible account access

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Uwe1946 Author

Level 1

12 points

Audible account access

Since the 17.4.1 iOS update I have been unable to access my Audible account. The Audible App on my iPad (6 gen.) still works and I can access all my books (400+) and even order a new book using a voucher. I tried to install the app on my iPhone, but the App does not accept my password. Resetting the password also fails. Accessing my account on the Audible website also fails. Audible give a help line but it has long waiting list and phoning from the UK is not exactly cheap. Any suggestions?

regards Brian

iPad mini, iOS 9

Posted on Mar 28, 2024 9:47 AM

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Answer 1

Top-ranking reply

Uwe1946 Author

Level 1

12 points

Apr 12, 2024 1:38 AM in response to Uwe1946

Hi all, I found the solution to my problem. During a chat with the Audible team it was suggested I try using a different Browser as it would appear, that Safari was causing the problem. I downloaded Firefox and, "HEY PRESTO“ I was able to reset my password. Have a good day all

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Answer 2

crabpaws

Level 1

25 points

Apr 1, 2024 9:23 PM in response to Uwe1946

Can you phone over Google Voice? That's what I do. If your Google Voice has a US phone number, you can phone the US for free, even though you're in UK.

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Answer 3

Uwe1946 Author

Level 1

12 points

Apr 2, 2024 3:25 AM in response to crabpaws

Many thanks for your reply. I did phone Germany but that was a bit of a Desaster. I tried via What’s app but that didn’t work to well. I have never used Google voice, iwill look into it. Thanks for the tip! Regards Brian

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Audible account access

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