Brand New MacBook Pro M3 Kernel Errors

Question

Level 1

10 points

Brand New MacBook Pro M3 Kernel Errors

I purchased a new MacBook M3 (8GB / 512SSD) and was receiving the following error. Apple Support told me to return it and I purchased another. I reinstalled Sonoma on the last computer. Run diagnostics and it's clean.

The only thing I have attached is a 32 inch Dell Monitor S3222DGM using an HDMI cable. I use the exact same monitor on an M1 Max from work and never experience the same issue. Can anyone explain what maybe happening or how I may be able to stop this from continuing to happen?

The computer randomly reboots multiple times with the error below. Thanks in advance!

Kernel Error

MacBook Pro 14″, macOS 14.4

Posted on Mar 28, 2024 6:29 PM

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Answer 1

Mar 30, 2024 7:43 AM in response to lsandoval

lsandoval wrote:

I purchased a new MacBook M3 (8GB / 512SSD) and was receiving the following error.

Apple Support told me to return it and I purchased another.

you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Apple - Legal - Sales Policies - U.S. Retail Sales

After the return window any continuing/further hardware issues fall under warranty repair.

Turn around time I would expect no less then 10 days.

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Answer 2

lsandoval Author

Level 1

10 points

Mar 30, 2024 8:04 AM in response to leroydouglas

The issue continues to happen. Returning it isn’t a resolution as I’ve already done this once, I’m trying to see whether or not I’m missing something before returning it again. I have 90 days through Costco.

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Answer 3

even_me

Level 1

8 points

May 15, 2024 7:22 AM in response to lsandoval

I'm having the same issue but with a Dell s3422dw monitor, both macbook pro M3 and the monitor are brand new, plugged via hdmi

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