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How to remove virus, spyware, Malware off of my iPhoneS7 plus

I use my mothers card Sherry Ashok with her permission to download a song on iTunes it was her cash app card and she just she actually did it for me I was at her house and she took a picture with my phone my iPhone 7 Plus and added her digital cash app card to my wallet and added My mom addedmoney to it to purchase this song Which was $1.29 I believe it was $1.31 with tax as it’s Uploading from iTunes my mother starts receiving notifications on cash app for purchases from apple.com we downloaded this song this past Sunday at like 7:06 PM by 7:09PM. Which was three minutes this song hadn’t even finished uploading to my device yet she had five additional purchases after the six purchase and they were all until $10.09 dollars and $78 dollar thirty another $10 after the six person she lost her card thank goodness because then to More Apple transactions were denied because her car was locked for $25.99 ,$54.99That is when she contacted cash app support which the operator on the phone was already gone but she texted them to chat and they said she can file a dispute for the one transaction that had cleared for $9.53. They said she can file a dispute for the $9.53 charge but it could take up to 45 days to get an answer she would probably be better off contacting the person that transaction was bought through which was Apple because all of the other charges were still pending the as if she wanted to know if her card lost or stolen she said no she just wanted to get a new digital card at that time because she had the physical card in her wallet and nobody had seen that and they could just change the digital card by the cash app representative stated that he cannot change the digital card without reporting the card compromised so the next day she called Apple customer service and explain what happened with the whole situation and screen shared with both Apple IDs where she had purchased this song on iTunes and where on her cash app card all the transactions had showed up so she had asked Sherry to go to subscriptions recent purchases and the most recent purchase that the last recent purchase was iTunes on which she said she authorized versus the dollar 31 then after a little bit I’m looking between purchases and subscriptions and the date description was download I am in my iPhone Khaleesi’s they were all some sort of game or something like that subscriptions and when we looked at the date that the item was purchased because she said a lot of times they’ll have a three day free trial and then after that three days you get billed for this subscription so she Sherry explained by Mom that I had not even had my phone that she had had it to get that song for me with her car and she said yeah but she got down these days ago so Wednesday went through the purchases she seen that or every single one had been download it how did watching all the activity that she did not purchase or authorize appear on her cash app card she didn’t locked her card she did try to call customer support they were closed that’s what you said in chatting with cash app customer support so she definitely did not authorize those transactions it seems to me that I have some type of malware spyware or virus on my phone that is stealing credit card information and exit and making purchases I’ve tried to download some free programs to Detect and remove viruses, Malware’s or spyware From my device but they are not workings I asked Siri what to do and she said to do a iOS update change all of my passwords and possibly put a VPN on my phone so if you could please help with this situation and explain why my iPhone Apple ID has been disabled I appreciate it because I have subscriptions through Disney+ Netflix Hulu stars in CinemaxAnd the user ID and email is this iCloud account thank you so much for your time in this matter khaleesi. P,S thank you so much for your time in this matter


[Edited by Moderator]

iPhone 7 Plus

Posted on Mar 29, 2024 5:47 AM

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How to remove virus, spyware, Malware off of my iPhoneS7 plus

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