You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am trying to turn in my Xs phone towards the purchase of a 15Pro. My old phone has a remote management on it from former employer a company that went chapter 11 bankrupt so no IT support.
How can I remove RM? Will removing SIM card be effective?
You will not be able to remove the Remote Management as only the company that manages the device is able to remove it. Removing the SIM card will not solve the problem. Was this a company supplied device or your personal device purchased from Apple or Authorized Apple seller? I would not allow Remote software to be installed on my personal device and it should only be done on a device that is supplied by the company. You can contact Apple directly for further assistance and be prepared to provide the original purchase receipt from Apple for the device, but have not seen where they are able to remove the RM either. They will also be able to advise on how it affects trade-in value. I would physically take the device to the store for trade-in instead of the mail in option. By taking it to the store, you will get an instant trade in value, where mailing it in may be subject to reduced value after they receive the device.
You will not be able to remove the Remote Management as only the company that manages the device is able to remove it. Removing the SIM card will not solve the problem. Was this a company supplied device or your personal device purchased from Apple or Authorized Apple seller? I would not allow Remote software to be installed on my personal device and it should only be done on a device that is supplied by the company. You can contact Apple directly for further assistance and be prepared to provide the original purchase receipt from Apple for the device, but have not seen where they are able to remove the RM either. They will also be able to advise on how it affects trade-in value. I would physically take the device to the store for trade-in instead of the mail in option. By taking it to the store, you will get an instant trade in value, where mailing it in may be subject to reduced value after they receive the device.
If the iPhone belongs to you
Go to Settings > General > Reset, then tap Erase All Content and Settings. Enter your passcode or Apple ID password. Wait for all content to be safely removed from your device.
I hope what you think will work, will, but I fear with MDM software installed by an employer is on the phone, it may not work.
You can't remove it yourself. It was installed by this now defunct company, which only they can remove. I'd discuss this with Apple, to see if its going to impact the trade value.
Remote management removal
