email not sending

Question

Level 1

4 points

email not sending

Hi I’ve got an iPhone 13pro on iOS 17. My email has suddenly stopped sending - won’t send on either Outlook or Apple mail. I have

-contacted email provider the account is fine

deleted and reinstalled account
deleted the app for 24 hours as advised
checked passwords and user names all correct
forced restart of my phone
made sure software up to date
checked internet - all fine

messges just go to outbox saying primary server unavailable

so now I am at a total loss - anyone help at all?

cheers

Posted on Mar 29, 2024 11:55 AM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

238,794 points

Mar 29, 2024 12:03 PM in response to Cath_O

If this is a Microsoft account, go to their support site. MS has changed login requirements, and basic passwords are no longer supported.

But one possibility: Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN.

Reply

Answer 2

Mar 29, 2024 12:44 PM in response to Cath_O

Have you changed a mail password recently? Incoming and outgoing mail have separate settings; if you change a password you must change it in both places.

The easiest way is to go to Settings/Mail/Accounts, tap on the account and delete it. Then restart your phone. Go back to Settings/Mail/Accounts and add the account back.

Reply

Answer 3

Cath_O Author

Level 1

4 points

Mar 29, 2024 12:06 PM in response to Lawrence Finch

Hi Lawrence thanks for the reply - not a Microsoft account and no VPN. I’ve deleted app again and removed account so will see if that works

Reply

email not sending

Similar questions