IPad turns on and off in a loop during charging, boots to apple logo and reboots

My iPad 6th generation was completely out of battery, it was 0% battery and just turned off on its own.


I tried to recharge it but it kept booting to the apple logo then screen blank and loading the apple logo on repeat.


Now it doesn’t even do this anymore. I connect the charging wire to the iPad (it’s charging on the wall), and I’m getting this restore screen. I can’t get out of this screen and it’s not charging, just keeps showing this screen.



How do I get this iPad back to normal? What’s wrong with it?

iPad (6th generation)

Posted on Mar 29, 2024 5:31 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2024 9:21 AM

As described, your iPad battery may have reached the end of its usable life. If the battery has failed, the iPad will not successfully boot to a running state - even when connected to its Power Adapter:

iPad Repair & Service - Apple Support


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


Attempting to restore an iPad with a failing/failed battery can end in a "bricked" device.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

Mar 30, 2024 9:21 AM in response to light14

As described, your iPad battery may have reached the end of its usable life. If the battery has failed, the iPad will not successfully boot to a running state - even when connected to its Power Adapter:

iPad Repair & Service - Apple Support


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


Attempting to restore an iPad with a failing/failed battery can end in a "bricked" device.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Mar 30, 2024 4:59 AM in response to brbo

I’ve connected it to my computer. I even have iTunes downloaded. And when iTunes prompts me to restore the iPad I click yes but after loading and loading on iTunes (it looks like it’s about to finish downloading etc) I’m about to think it’s going to successfully restore my iPad but then an error message on iTunes pops up saying it failed to restore.


is this because there’s not enough battery charge on the iPad? Even though the restore screen keeps going when trying to recharge is it actually recharging?


Should I keep trying to recharge it and then try to restore again on the computer? Or does these actions look like they could be a different kind of problem that needs a different kind of solution?


Any advice is appreciated thank you.

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IPad turns on and off in a loop during charging, boots to apple logo and reboots

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