When I downloaded the App, my Wi-Fi is on but the App said, “Can not connect to network.”
I need help with this. My IOS is up to date with IOS 17. I never had this problem before.
Is there a solution to this?
iPhone 12 Pro Max, iOS 17
Found a solution! Change your iphone date and time before March 9 and restart the app. Worked for me!
Ok, gotcha. Have you tried either of the following:
If you enable the "I read the above contents and agree" option, did it let you progress to connecting to the network?
You can’t click it when that message is happening. If you flick around the network on and off and switch back to the app, I can check the box and then continue, however it gets stuck trying to load the privacy agreement.
Apparently Sony IT stuff forgot to update SSL cert on that web site, as described on one of Android forums.
Sorry, I don't remember the author.
Initially I noticed that info (apparently important) wasn't showing up, blank page with "broken" sign.
Then I cleared cache and storage, reinstalled the app and exactly the same problem as described.
Patience, they will get back to work and fix it in an hour, if they will notice. Till then nothing can be done.
From an IT stuff perspective, it will be humiliating for Sony, shame on you. Your monitoring systems suck.
🤦🤦🤦🤦🤦
Same issue, just bought xm4/ been trying all day to get the app to work. Turning WiFi and cellular on and off while in the app got me to the next page but I’m now stuck there
Just tried on Android, does not work.
But there is a chance that Sony is in the middle of fixing it and certs are not updated on all web servers in the cluster.
Literally just got my headphones this morning and I have the same problem. 17.4.1
I’m on the exact situation! I also visited Sony’s site. It seems a bigger problem coz there are also recent reports like this.
The Sony Headphones App is not connected to my network.
