I have an iPad mini 4 that hasn’t been used in years. I forgot the passcode and am trying to restore it to factory settings. The screen says:
SUPPORT.APPLE.COM/IPAD/RESTORE
I cannot get past that part, as I’ve tried following instructions on connecting to my computer to restore but nothing else happens. HELP
Presumably your iPad indicates that it must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed - or more recently the new Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
If your iPad isn’t recognised when connected, try using a different USB port. Otherwise, this support page should help with troubleshooting connection difficulties:
If your computer doesn't recognize your iPhone or iPad - Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Presumably your iPad indicates that it must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed - or more recently the new Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
If your iPad isn’t recognised when connected, try using a different USB port. Otherwise, this support page should help with troubleshooting connection difficulties:
If your computer doesn't recognize your iPhone or iPad - Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Reset iPad mini 4 without knowing passcode.
