Face ID won't work with my new glasses!

The FAQ section of the web page for those lenses has this specific disclaimer:

Can EyeQLenz interfere with Face ID or other facial recognition systems?

The anti-infrared EyeQLenz may interfere with Face ID or other facial

recognition systems. Face ID uses infrared light to create a depth map

of your face and a 2D infrared image. The EyeQLenz coating helps block

infrared light to protect your skin and eyes, indoors and outdoors,

which can affect the performance of these systems.

Apple cannot "fix" anything here. This dubious product intentionally impairs Face ID.

UPDATE….turning off require attention worked but in the meantime i ordered new zenni glasses with their normal blokz photochromatic lenses and turned require attention back on….no issues at all now with Face ID. So options are either get different lenses or turn off require attention

Apple can’t “fix” this. FaceID relies on a Lidar sensor. The lenses you chose block that.

This just happened to me as well and from my understanding there is not a way to bypass it; it's a feature, not a bug - Face ID uses IR technology. Zenni needs to make it clear on their website that these lenses are not compatible with Face ID.

I just got my pair in the mail today and was having the same problem! I set up Face ID without my glasses and then turned off the “require attention for Face ID” feature and that seemed to do the trick. It doesn’t unlock as fast as it used to but this is how I figured out how to get it to work.

This trick worked for me too. Although I didn't have any issues with my phone not unlocking as quickly once I turned the "require attention for Face ID" feature off.

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Please re-post with detail so that someone else can help.

YES!!! Finally figured out what was causing the issue and is indeed the new ir block lenses from Zenni!! Had been driving me crazy for a couple of months. Thanks for the suggestion of turning off “require attention”, I will try that until I order glasses again.

I have exactly the same problem. Cannot set up Face ID with new glasses issued with Zenni IQLenz Anti-infrared lenses.

Thats crazy and ım having trouble with it, please fix it apple

me Too, however, I suppose if someone knocks me in the head and trys to get into my phone with my face, they wont know to take my glasses off and not access all my stuff.