Never received my new iPhone 15 Pro

Dear Apple Customer Support,

I hope this message finds you well. I am writing to express my concern regarding my recent order of an iPhone 15 Pro 128GB placed on March 18th, 2024.

Unfortunately, despite the considerable time that has passed since placing the order, the product has not been delivered to me. I have diligently followed up with your customer service team, who informed me that the refund process has been initiated. However, I have yet to receive the refund for my product.

Given the circumstances and the prolonged delay in delivery, I am no longer available at the delivery location and no longer wish to receive the product. Therefore, I kindly request that you expedite the refund process and refund the amount to my original payment method as soon as possible.

It has been 15 days since the order was placed, and I believe it is reasonable to expect a resolution by now. I understand that logistical issues may arise, but as a valued customer, I would appreciate your prompt attention to this matter.

Thank you for your understanding and cooperation in resolving this issue. I look forward to hearing from you soon regarding the status of my refund.

[Edited by Moderator]