Identity of Apple Pay sender/recipient
My mom was a victim of fraud in which someone used her credit card to send $13000 via ApplePay (more than one transaction). This happened before she left the country for two weeks and she had discovered it when she returned and logged into her bank account to may a credit card payment. She has never added this card to her Apple Wallet. She contacted her bank immediately and they locked her account to investigate/ send her a new card. They also asked if she had sent funds or added cash to her Apple Wallet to which she answered no.
I assume someone got a hold of her card, added it to their Apple wallet and sent the funds to another account to withdraw. The amount is considered grand theft and a felony. Can Apple investigate who the sender and recipient of this transaction is using the date from her card statement?
iPhone 15 Pro Max, iOS 17