Identity of Apple Pay sender/recipient

My mom was a victim of fraud in which someone used her credit card to send $13000 via ApplePay (more than one transaction). This happened before she left the country for two weeks and she had discovered it when she returned and logged into her bank account to may a credit card payment. She has never added this card to her Apple Wallet. She contacted her bank immediately and they locked her account to investigate/ send her a new card. They also asked if she had sent funds or added cash to her Apple Wallet to which she answered no.


I assume someone got a hold of her card, added it to their Apple wallet and sent the funds to another account to withdraw. The amount is considered grand theft and a felony. Can Apple investigate who the sender and recipient of this transaction is using the date from her card statement?

iPhone 15 Pro Max, iOS 17

Posted on Apr 7, 2024 9:52 AM

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Question marked as Top-ranking reply

Posted on Apr 7, 2024 10:11 AM

First off, she generally ins’t responsible for fraudulent transactions if reported to the issuer in a timely manner.


2nd, Apple is not involved in actual ApplePay transactions; is only briefly involved as a middle-man during card setup process.


The card issuer on the other hand has ALL of the info AND verified (albeit apparently improperly) that the “installing user” was legit.


Next, the card issuer has the authority, the tools AND the vested interest in tracking-down the fraudsters.


Best to leave any detective work to them.


Finally, the fact that the card WAS successfully “verified” possibly indicates identity theft thru avenues other than ApplePay.


DO make sure that her AppleID is fully secured:


If you think your Apple ID has been compromised - Apple Support


Then checkout the security of her email (if different from Apple) and other personal financial and personal details.









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3 replies
Question marked as Top-ranking reply

Apr 7, 2024 10:11 AM in response to junexiv

First off, she generally ins’t responsible for fraudulent transactions if reported to the issuer in a timely manner.


2nd, Apple is not involved in actual ApplePay transactions; is only briefly involved as a middle-man during card setup process.


The card issuer on the other hand has ALL of the info AND verified (albeit apparently improperly) that the “installing user” was legit.


Next, the card issuer has the authority, the tools AND the vested interest in tracking-down the fraudsters.


Best to leave any detective work to them.


Finally, the fact that the card WAS successfully “verified” possibly indicates identity theft thru avenues other than ApplePay.


DO make sure that her AppleID is fully secured:


If you think your Apple ID has been compromised - Apple Support


Then checkout the security of her email (if different from Apple) and other personal financial and personal details.









Apr 7, 2024 12:28 PM in response to junexiv

Re: “… which I’d imagine leaves a trail to the person responsible …”


It certainly DOES. Automated payment systems are usually GREAT at generating a rock-solid audit trail.


Although you might not be able to track it down yourself …


… her card issuer - now “on the hook” for the full amount - might well do so.


Your suspicions re: “her circle” are quite possibly valid as “Issuer Verification” generally would require some “inside knowledge AND access” to pull-off successfully.


Your mom’s geographic displacement could certainly provide a known window of unfettered physical access.

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Identity of Apple Pay sender/recipient

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