Unable to cancel Arcade.

I have just viewed my purchase history using the link “https://reportaproblem.apple.com/?s=13” and I have been charged for Arcade every month since 29 Dec 2023. It says it will renew on 29 Apr 2024. This makes me check my subscriptions, through the App Store, and I see my active as well as my inactive subscriptions. Apple Arcade is not there. I found this really weird so I went and tried to download an Arcade game. I could download and play it. Keep in mind Arcade was not in my active subscriptions. I do remember having a free trial for Arcade and I also definitely remember cancelling it before the charges came. Could you also check if you had a free trial running around 29 Dec 2023? Thank you.

iPhone 13, iOS 17

Posted on Apr 7, 2024 4:35 PM

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Unable to cancel Arcade.

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