User profile for user: TLTJ0880
TLTJ0880 Author
User level: Level 1
4 points

My iPhone 15 Pro Max performed automatic update to 17.4.1 and now it’s stuck in recovery mode

My iphone 15 pro max performed the automatic 17.4.1 update last night and now my phone is stuck in recovery mode. I can't get past the language screen and the touch feature is not working. I can receive calls from my Apple watch as long as I'm connected to wifi, but nothing once I leave home. I have tried the reset and no change. I visited the ATT store and unfortunately they were no help. I currently have it hooked up to my MAC trying to see if I can get it out of recovery mode but have had no luck. I can't get an appointment with Apple Tech in my area until Thursday. HELP!!!!!


[Re-Titled by Moderator]

iPhone 12, iOS 16

Posted on Apr 8, 2024 11:03 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
45,979 points

Posted on Apr 8, 2024 11:07 AM

Hi there



Please try this



Make sure that your Mac is up to date. If you're using a PC, make sure you have the latest version of the Apple Devices app or iTunes.

Connect your device to your computer with a USB cable.

Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead.

Keep your device connected and wait until the Connect to computer screen appears.

  • iPhone 8 or later, including iPhone SE (2nd generation and later): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the Connect to computer screen. 

Locate your device on your computer. When you see the option to Update or Restore, choose Update. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the Connect to computer screen, let the download finish, then repeat step 3. 



After the Update or Restore completes, set up your device.


See this link for further reference

If you can't update or restore your iPhone or iPod touch - Apple Support


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Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
45,979 points

Apr 8, 2024 11:07 AM in response to TLTJ0880

Hi there



Please try this



Make sure that your Mac is up to date. If you're using a PC, make sure you have the latest version of the Apple Devices app or iTunes.

Connect your device to your computer with a USB cable.

Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead.

Keep your device connected and wait until the Connect to computer screen appears.

  • iPhone 8 or later, including iPhone SE (2nd generation and later): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the Connect to computer screen. 

Locate your device on your computer. When you see the option to Update or Restore, choose Update. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the Connect to computer screen, let the download finish, then repeat step 3. 



After the Update or Restore completes, set up your device.


See this link for further reference

If you can't update or restore your iPhone or iPod touch - Apple Support


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My iPhone 15 Pro Max performed automatic update to 17.4.1 and now it’s stuck in recovery mode

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