iPhone not working post update

After the update last night my wife’s phone is not working. Will not turn on. What should I do



[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Apr 9, 2024 4:54 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2024 5:34 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the phone still will not turn on after 3-4 tries.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Apr 9, 2024 5:34 AM in response to Kenarbor

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if the phone still will not turn on after 3-4 tries.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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iPhone not working post update

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