Forgot phone password

How can I unlock my phone if my daughter changed it without consent and doesn't remember what it is now. Please help

iPhone XS, iOS 16

Posted on Apr 9, 2024 8:38 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2024 8:44 AM

If you don't know the passcode, you can only ask your daughter about it, If she does not want to disclose it to you, the only option you have is to erase your iPhone. I hope you have a backup that you can restore after this to prevent Data loss


See this on how to do that


If you’re using an eSIM on iOS 16 or earlier, contact your network provider before following these steps and ask for a QR code to set up your eSIM again.

  1. From your device’s Lock Screen, try to enter your passcode until the “[Device] Unavailable” screen appears and your device asks you to try again later.
  2. When you’re able to, tap the Forgot Passcode? option in the bottom corner of the screen.
  3. On the Security Lockout screen, tap Start [Device] Reset to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data, or to delete your eSIM and erase your data.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can’t follow these steps, you can use a computer to reset your device.

You can only reach the “Security Lockout” screen if you have an active mobile or Wi-Fi connection and enabled Find My on your device previously. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the Forgot Passcode? option without a timer, depending on how you set up your device previously. 


See this link for further reference

If you see an iPhone or iPad unavailable message or Security Lockout screen – Apple Support (UK)


1 reply
Question marked as Top-ranking reply

Apr 9, 2024 8:44 AM in response to zz116

If you don't know the passcode, you can only ask your daughter about it, If she does not want to disclose it to you, the only option you have is to erase your iPhone. I hope you have a backup that you can restore after this to prevent Data loss


See this on how to do that


If you’re using an eSIM on iOS 16 or earlier, contact your network provider before following these steps and ask for a QR code to set up your eSIM again.

  1. From your device’s Lock Screen, try to enter your passcode until the “[Device] Unavailable” screen appears and your device asks you to try again later.
  2. When you’re able to, tap the Forgot Passcode? option in the bottom corner of the screen.
  3. On the Security Lockout screen, tap Start [Device] Reset to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data, or to delete your eSIM and erase your data.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can’t follow these steps, you can use a computer to reset your device.

You can only reach the “Security Lockout” screen if you have an active mobile or Wi-Fi connection and enabled Find My on your device previously. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the Forgot Passcode? option without a timer, depending on how you set up your device previously. 


See this link for further reference

If you see an iPhone or iPad unavailable message or Security Lockout screen – Apple Support (UK)


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Forgot phone password

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