Unable to unpair my Apple watch

I sold my Apple 11pro phone and purchased the 15 pro. however prior doing so I forgot to turn off the activation lock and now I cannot unpair my watch. My Bluetooth does not recognize my watch either

any suggestion ?

Posted on Apr 9, 2024 11:38 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2024 11:55 AM

If you don;t have access to the paired iPhone anymore you'll need to erase the Apple Watch in order to pair it to your new iPhone. Please be aware that you need your Apple ID account password in order to turn off the activation lock on the watch. If you don't have access to your Apple ID account password and you're the original owner of the watch and can provide valid proof of purchase information you can start an Activation Lock support request.


  1. On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
  2. Type your password if prompted.
  3. For GPS + Cellular models, choose to keep or remove your cellular plan.
    • If you want to pair your Apple Watch and iPhone again, keep your plan. 
    • If you don't want to pair your Apple Watch and iPhone again, remove your plan. If you aren't going to pair with a different watch or iPhone, you might need to contact your carrier to cancel your cellular subscription. 
  1. Tap Erase All to confirm. This resets your Apple Watch to the factory settings.



1 reply
Question marked as Top-ranking reply

Apr 9, 2024 11:55 AM in response to Uptownimages

If you don;t have access to the paired iPhone anymore you'll need to erase the Apple Watch in order to pair it to your new iPhone. Please be aware that you need your Apple ID account password in order to turn off the activation lock on the watch. If you don't have access to your Apple ID account password and you're the original owner of the watch and can provide valid proof of purchase information you can start an Activation Lock support request.


  1. On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings.
  2. Type your password if prompted.
  3. For GPS + Cellular models, choose to keep or remove your cellular plan.
    • If you want to pair your Apple Watch and iPhone again, keep your plan. 
    • If you don't want to pair your Apple Watch and iPhone again, remove your plan. If you aren't going to pair with a different watch or iPhone, you might need to contact your carrier to cancel your cellular subscription. 
  1. Tap Erase All to confirm. This resets your Apple Watch to the factory settings.



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Unable to unpair my Apple watch

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